Provide technical pre - sales support and shape security strategies for key accounts. Build partnerships, contribute to proposals and customer presentations, and drive project success.
About the role
- Technical Presales Consultant developing customer experience architectures and supporting sales in Germany. Engage with clients while fostering innovation and collaborative internal training.
Responsibilities
- You design smart, scalable customer experience architectures—technically sound, functionally well thought-out, and delivering real value.
- You support our sales teams in early project phases, deliver persuasive demos and presentations, and advise customers on technologies, trends, and products.
- You accompany tender processes, estimate effort, produce technical concepts, and contribute to proposal preparation.
- You bring your own ideas, evaluate new tools, and actively help evolve our product portfolio together with the team.
- You support internal training, knowledge sharing, and the enablement of sales and delivery teams.
Requirements
- Experience designing customer service or CX solutions
- Technical understanding of software development, system integration, or cloud architectures
- Knowledge of project management, presales, or proposal processes
- Enthusiasm for digital customer interfaces (chat, messenger, bots, etc.)
- Ideally, experience with Genesys Cloud, Sprinklr, or comparable platforms
- Strong communication skills, presentation talent, and a confident presence
- Very good German and English skills, both written and spoken
- Independent, structured way of working and a willingness to take on responsibility.
Benefits
- A diverse mix – we employ people from 18+ countries.
- Intensive and structured onboarding with mentoring and a newcomer event.
- Continuous investment in external and internal training.
- Team Apple or Android? – You have the free choice and work with the IT equipment that suits you best!
- Offices with excellent public transport connections.
- Free drinks in the office – including for a casual get-together after work.
- Internal benefit: we are always looking for new colleagues. Your employee referral is rewarded with an attractive bonus.
- Get-togethers & team spirit – we enjoy coming together, not just for the Christmas party!
- Additional benefits: partial funding of your company pension plan, support for your sports activities or company bike, or a Deutschlandticket.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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