Provide technical pre - sales support and shape security strategies for key accounts. Build partnerships, contribute to proposals and customer presentations, and drive project success.
About the role
- Technical Presales Consultant developing customer experience solutions for enterprise clients. Collaborating with sales and technical teams in a hybrid working model.
Responsibilities
- You design smart, scalable customer experience architectures — technically sound, functionally well thought out, and delivering real added value.
- You support our sales teams in early project phases, deliver compelling demos and presentations, and advise customers on technologies, trends, and products.
- You accompany tenders, estimate efforts, create technical concepts, and contribute to proposal preparation.
- You contribute your own ideas, evaluate new tools, and actively help develop our product portfolio together with the team.
- You support internal training, knowledge sharing, and the enablement of sales & delivery teams.
Requirements
- Experience designing customer service or CX solutions
- Technical understanding of software development, system integration, or cloud architectures
- Knowledge of project management, presales, or proposal processes
- Enthusiasm for digital customer interfaces (chat, messaging apps, bots, etc.)
- Ideally experience with Genesys Cloud, Sprinklr, or comparable platforms
- Strong communication skills, presentation abilities, and a confident presence
- Excellent German and English skills, both written and spoken
- Independent, structured working style and a willingness to take responsibility
Benefits
- A diverse team — we employ people from 18+ countries.
- Intensive, structured onboarding with mentoring and a newcomer event.
- Ongoing investment in external and internal training and development.
- Team Apple or Android? You have the freedom to choose the IT equipment that suits you best.
- Offices with excellent transport connections.
- Free drinks in the office — also for informal after-work get-togethers.
- Internal benefit: we are always looking for new colleagues. Employee referrals are rewarded with an attractive bonus.
- Get-togethers & team spirit — we like to come together, not only for the Christmas party!
- Additional benefits: subsidies for your company pension scheme, your fitness activities, a company bike, or a Deutschland-Ticket (Germany-wide public transport pass).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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