Provide technical pre - sales support and shape security strategies for key accounts. Build partnerships, contribute to proposals and customer presentations, and drive project success.
About the role
- Presales Consultant designing scalable customer service solutions for enterprise clients. Collaborating with clients and team to enhance customer experience with innovative technologies.
Responsibilities
- Design customer solutions: You design smart, scalable customer service solutions — technically sound and functionally well thought-out.
- Prepare proposals: You support tenders, estimate effort and prepare compelling proposals.
- Advise & support: You advise customers and our team on technologies, trends and the best products on the market.
- Contribute product ideas: You bring fresh ideas and actively help to evolve our product portfolio.
Requirements
- Experience in customer service design and with software solutions for customer experience
- Basic knowledge of software development & system integration
- Experience with project estimation, project management and sales processes
- Familiarity with digital customer touchpoints (messaging apps, chat, etc.)
- Technology know-how in Genesys Cloud or Sprinklr is a plus
- Strong presentation and facilitation skills; high consulting competence
- Business-fluent German & English
- Commercial and process-oriented thinking; clear reasoning and argumentation
Benefits
- A diverse team — we employ people from 18+ countries.
- Intensive, structured onboarding with mentoring and a newcomer event.
- Ongoing investment in external and internal training.
- Team Apple or Android? — You have free choice and work with the IT equipment that suits you best!
- Offices with excellent transport connections.
- Free beverages in the office — also for informal get-togethers after work.
- Internal benefit: We are always looking for new colleagues. Your employee referral is rewarded with an attractive bonus.
- Get-togethers & team spirit — we like to meet up, not just at the Christmas party!
- Additional benefits: Subsidies for your company pension plan, sports activities, company bike or a Deutschland-Ticket.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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