Senior People Experience Partner at JLL focusing on HR transformation and innovative solutions across Australia and New Zealand. Driving people initiatives and fostering an inclusive culture.
About the role
- HR Analyst providing support for employee inquiries through ticketing and self-service tools. Managing HR data and documentation in a hybrid work environment.
Responsibilities
- Manage inbound queries from IFF employees via the Ticket Service System
- Provide consistent and accurate support using the HR knowledge base
- Educate employees and managers on available HR resources and self-service tools
- Escalate or redirect inquiries to appropriate HR or external teams (e.g., Payroll)
- Maintain and update employee data in HRIS systems throughout the employee lifecycle
- Create and manage employee documentation and personnel files
- Handle sensitive information with discretion and sound judgment
- Identify and relay opportunities for process improvement
- Collaborate closely with stakeholders and support peers in problem resolution
Requirements
- Fluent in Hebrew and English, both written and spoken
- Fluency in one additional language (Spanish, Arabic or French) is a plus
- Bachelor’s degree in HR or related field (preferred)
- Strong customer service orientation and issue-resolution mindset
- Excellent communication skills and attention to detail
- Comfortable handling confidential HR information
- Proficient in MS Office and typing
- Experience in HR or customer contact centers is a plus
- Familiarity with HR systems and policies is preferred
- Able to manage high volumes of inquiries with accuracy and timeliness
Benefits
- Hybrid work opportunity (3 days/week from home)
- Professional onboarding and continuous training
- Supportive, multinational work environment
- Attractive benefits including cafeteria and health insurance
- Learning and development programs from day one
- Team building activities and a strong sense of community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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