Technology Adoption Specialist at Moneris facilitating employee engagement and understanding of workplace technologies. Executing end - to - end initiatives on Microsoft 365 and emerging tools in a hybrid environment.
About the role
- AI Adoption Manager supporting trial customers and integrating Mazlan into their workflows. Responsible for onboarding, relationship building, and addressing barriers to adoption.
Responsibilities
- Owning engagement for Mazlan free-trial customers within your assigned region
- Managing a portfolio of trial accounts from activation through to conversion
- Delivering structured onboarding sessions, demos, and regular check-ins
- Understanding customer workflows and tailoring guidance to their specific needs
- Proactively identifying and addressing barriers to adoption
- Translating Mazlan’s capabilities into practical use cases
- Monitoring trial health and flagging at-risk accounts early
- Sharing customer feedback and insights with teams
Requirements
- Curiosity and strong communication skills
- Genuine interest in helping customers get value from technology
- Comfortable working independently
- Ability to build relationships
- Balance customer needs with commercial awareness
- Highly customer-focused
- Ability to explain new tools clearly
- Understanding of customer success, adoption, and business growth
- Comfortable in a regional role
Benefits
- Benefits at Ideagen
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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