Technology Adoption Specialist at Moneris facilitating employee engagement and understanding of workplace technologies. Executing end - to - end initiatives on Microsoft 365 and emerging tools in a hybrid environment.
About the role
- IT Training Delivery and Adoption Manager leading IT training delivery across the firm in Tampa, enhancing the learner experience and training effectiveness while overseeing the training team.
Responsibilities
- Lead and personally participate in the delivery of IT training sessions for key initiatives and high‑impact rollouts
- Directly oversight of the IT Training Delivery team, including performance management, coaching, scheduling, and professional development
- Own the IT training delivery strategy, including delivery methods, cadence, and regional coverage
- Develop and maintain the training calendar, balancing business priorities, trainer capacity, and rollout timelines
- Assign trainers to sessions and initiatives based on skill set, availability, and regional needs
- Establish and enforce delivery standards, facilitation guidelines, and learner‑experience expectations
- Conduct dry runs, pilots, and delivery readiness checks to ensure successful execution
- Coach Regional Trainers to ensure consistent quality and adherence to standards
- Serve as the primary escalation point for delivery issues during live sessions
- Oversee learner communications related to training logistics, expectations, and follow‑up
- Capture field feedback, recurring learner questions, and delivery insights to inform content improvements
- Partner with the IT Training Analyst to validate attendance, completion tracking, and delivery metrics
- Review learner feedback and delivery data to drive continuous improvement in training execution
- Stay current with emerging learning technologies, including AI enabled capabilities, and apply them responsibly to enhance training effectiveness, scalability, and insight
Requirements
- Bachelor’s degree or equivalent experience in Training, Education, or a related field
- 7+ years of experience personally delivering instructor‑led and/or virtual training
- Prior experience managing or leading trainers or facilitators
- Strong facilitation, presentation, and coaching skills with professional audiences
- Experience coordinating training across multiple offices or regions
- Ability to manage logistics, schedules, and competing priorities while remaining hands‑on
- Expert level proficiency with MS Office Suite
- Knowledge of legal industry specific software is preferred (i.e., Document Management System)
- Ability to learn such software, as well as software developed in house required
Benefits
- comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
- life and AD&D insurance
- short and long term disability insurance
- tax-advantaged accounts for health care expenses, including FSAs and HSAs
- FSAs for dependent care
- health advocacy services
- behavioral health and counseling resources for all family members
- 401(k)
- profit sharing
- backup dependent care
- senior care planning support
- resources for individuals with development disabilities and their caregivers
- paid holidays and other paid time off, including paid leave for new parents
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