Patient Care Coordinator leading personalized aesthetic consultations for LaserAway. Driving revenue through high - value treatment plan sales and building lasting patient relationships.
About the role
- Strategic Client Executive managing high-value B2B client relationships at Headspace. Acting as a strategic partner for clients while driving measurable impact using Headspace’s mental health platform.
Responsibilities
- Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships.
- Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace.
- Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the segment and identifying opportunities for growth.
- Navigate multi-stakeholder environments, managing relationships with consultants, brokers, and other third-party entities alongside internal sponsors.
- Independently develop and execute strategic account plans that align with client business objectives, retention goals, and Headspace’s growth strategy.
- Lead cross-functional workstreams related to key client initiatives, aligning internal teams around roadmap needs, reporting, and client engagement strategy.
- Conduct regular strategic business reviews (e.g., Quarterly Business Reviews) to demonstrate the ongoing value and ROI of our solutions.
- Leverage data and analytics to provide meaningful insights, track key performance indicators (KPIs), and inform client strategy.
- Advocate for client needs across internal teams, ensuring timely resolution of escalations and a seamless, coordinated client experience.
- Own and drive commercial outcomes, including renewals, revenue retention, and growth opportunities through upsells.
- Identify and mitigate risks to client satisfaction and retention, developing and executing proactive mitigation plans.
- Partner cross-functionally with product, clinical, operations, and support teams to deliver coordinated, high-quality service.
- Gather and synthesize client feedback to inform product development and service improvements.
- Maintain client-related documentation in all appropriate systems, including Salesforce.com.
- Travel to meet with clients (10–20%).
Requirements
- 6-8+ years of experience in a strategic client-facing role, such as Strategic Account Management, Customer Success, or Relationship Management.
- Experience with global benefits programs highly preferred.
- Proven experience managing a portfolio of large, complex accounts (25,000+ employees and/or $1M+ in recurring revenue)
- Demonstrated track record of consistently meeting or exceeding revenue retention and growth targets.
- Strong business acumen and analytical skills, with the ability to use data to tell a compelling story and demonstrate ROI.
- Deep understanding of the mental health landscape, including industry trends, and payment models
- Exceptional communication and presentation skills, with the ability to articulate complex concepts and value propositions to a variety of stakeholders, including C-level executives.
- High emotional intelligence and experience navigating sensitive, high-stakes client conversations with professionalism and strategic insight.
- A confident, proactive self-starter who is comfortable “rolling up their sleeves” to figure things out in a fast-paced, growth environment.
Benefits
- comprehensive healthcare coverage
- monthly wellness stipend
- retirement savings match
- lifetime Headspace membership
- generous parental leave
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Aesthetic Sales Consultant providing personalized consultations and driving treatment plan sales for a leading aesthetic dermatology provider. Working in a fast - paced, luxury patient - focused environment.
Representante de Ventas en el sector agrícola brindando asesoramiento y soluciones a los clientes. Garantizando el cumplimiento de indicadores y objetivos propuestos.
Account Executive developing advertising solutions and managing relationships within D/Cipher - MNI Sales. Focusing on driving growth through strategic prospecting and client management in a remote role.
Hemophilia Account Executive covering sales activities in the Ohio territory. Building relationships, addressing customer needs, and developing sales strategies in healthcare sector.
Hemophilia Account Executive in Virginia responsible for sales and client relationships in healthcare. This role involves significant travel and field - based work with some office attendance.
Hemophilia Account Executive responsible for sales in Colorado with Paragon Healthcare. Managing relationships with key customers and developing sales strategies for home infusion therapy.
Hemophilia Account Executive for Paragon Healthcare, managing sales in Georgia and Alabama territories. Building relationships with key customers and developing sales strategies in healthcare.
Account Executive focused on managing Amazon.com and Retailer.com businesses at Randa Apparel & Accessories. Collaborating cross - functionally to optimize performance and drive growth in a hybrid work environment.
Account Executive managing eCommerce growth for Amazon and Retailer.com at Randa Apparel. Collaborating with cross - functional teams to drive business objectives and optimize performance.