Customer Support Specialist in Guatemala assisting clients through chat and email. Responsible for improving processes and enhancing customer service experiences in a hybrid role.

At zcaler.io, our mission is two-pronged.
We help companies scale by creating dedicated remote teams to support their growth in the US.
At the same time, we provide career opportunities for amazing talent in Latin America.
We understand the challenges in scaling, especially when it comes to getting the best talent in the right place.
zcaler.io recruits and hires (on our payroll) full-time employees that work directly with established companies, blending in seamlessly with their teams and company culture.
We handle all the admin, legal, recruitment, and enablement.
Our 4 areas of focus are commercial, customer support, customer success, and marketing.
100% of the companies we work with only hired direct employees - 100% of these companies are now expanding their teams through zcaler.io
* Our employees are not listed here as zcaler.io employees since they work for other amazing companies.
You'll find them there :)
Browse and apply for open jobs at zcaler.
Customer Support Specialist in Guatemala assisting clients through chat and email. Responsible for improving processes and enhancing customer service experiences in a hybrid role.
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