Hybrid Client Success Director

at Gympass

• Job title: Client Success Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Milan, Italy

About the role

• Client Success Director leading the Client Success team at Wellhub in Milan. Managing relationships and growth of Enterprise clients to enhance workplace wellness.

Responsibilities

• People leadership: Coach, grow and manage a team of senior client success managers (account managers), who are directly responsible for their books of business
• Senior Stakeholder Management: Build and maintain long-term relationships with senior stakeholders of the key clients, including C-suite executives, Reward Directors, and Wellbeing leaders. Ensure that Wellhub is not only aligned with business goals but also drives tangible, measurable results.
• Collaboration: Interact with other Wellhub teams (e.g., Client Sales, Partnerships, Operations, Marketing) to ensure the strategic plans built for the clients are well executed internally
• Industry Engagement: Represent Wellhub at key industry events, forums, and conferences, showcasing our vision and capabilities in shaping the future of Employee Wellbeing
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• Proven Success in SaaS Account Management: Experience with Enterprise clients (companies with 500+ FTEs) in the Italian market with a strong track record of driving revenue growth and managing portfolios of complex clients.
• People leadership skills: experience in managing and developing teams, including with senior account managers.
• Expertise in Strategic Account Management: Experience in navigating complex organizations, mapping the decision-making processes and key people, and identifying the business needs of the organization.
• Strong Stakeholder Engagement: Comfortably engage with C-suite executives, key decision-makers, and senior stakeholders across HR, finance, and business functions to align solutions with customer needs.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to simplify complex concepts and present them in an approachable and engaging way. Comfort and interest in using data effectively in the Sales process.
• Data & Analytical Skills: Strong analytical mindset with the ability to interpret data and present in a compelling way to prospects. Comfort in using commercial insight to recommend and simplify investment options to a prospect.
• Passion for Learning: A deep enthusiasm for the account management profession and people management and how to constantly improve individually and collectively.

Benefits

• WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.
• FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
• PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive 30 days paid holiday per year in addition to annual holidays (including an extra holiday on your birthday!).
• PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
• CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
• CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.