Customer Retention Specialist managing client relationships for Complyworks in Quebec. Ensuring customer satisfaction and demonstrating value in compliance solutions through effective communication.
About the role
- Customer Insight and Retention Manager turning customer data into strategic marketing insights. Analyzing behaviors to enhance retention and drive commercial activation strategies.
Responsibilities
- We’re looking for an Insight Activation Manager—someone commercially curious, analytically sharp, and action-oriented.
- You’ll turn complex customer data into meaningful insights, then translate those insights into clear, impactful plans across our marketing and retail channels.
- You’ll be the bridge between customer understanding and commercial activation: uncovering the “so what” and shaping “what we should do with it.”
- This role sits at the heart of our Customer Retention strategy.
- Your work will deepen our understanding of customer behaviours, segments, and cohorts, helping us drive repeat purchase, frequency, average order value, and ultimately Customer Lifetime Value.
- Reporting into the Head of Retention, you will be a thorough analyst, a confident communicator, and someone who can influence, collaborate, and inspire action across teams.
Requirements
- Experienced in customer analysis, ideally in a retail or consumer-focused environment.
- Strong understanding of multi-channel marketing and how different channels influence customer behaviour.
- Comfortable working with large datasets, with the ability to translate complexity into clarity, using different techniques like SQL, cohort analysis, regression, propensity analysis or lifetime value analysis.
- Actionable insight - able to integrate data and use it to drive actions which positively impact customers and the business
- Data story teller - able to use data and visualisations to make impact and communicate to a range of stakeholders
- Hands-on experience using a Customer Data Platform (CDP) for analysis and reporting—Bloomreach experience is a strong advantage.
- Segmentation - able to use segmentation techniques to identify customer groups to increase impact
- A genuine passion for customer experience and doing what’s right for the customer.
- Inquisitive, quick to learn, and comfortable in a growing and evolving environment.
- Excellent communicator able to work effectively with stakeholders at all levels, influencing decisions with confidence.
Benefits
- 💰Salary is £45,000 per annum
- 🤩Total value of our perks is worth **£3,000+ per year**
- 🅿️ Free parking on-site
- 💪 Free gym access on-site
- ☕ Unlimited coffee and tea throughout the day
- 🍰 Free fresh fruit and cake daily
- 🍴 Subsidised meals - breakfast and lunch
- 🏢 Hybrid Working: 3 days in our inspiring ProCook HQ, 2 days flexible remote
- 🏆 Opportunity to work with a passionate team
- 🎁 Generous colleague discount - 40% off to spend in store or online + 30% for friends and family
- 🌍 2 x Annual paid volunteering days
- 📞 Employee Assistance Programme
- 👥 Friends and Family Referral Scheme
- 🏖️33 Days Annual Leave (including bank holidays)
- 💰 Discretionary bonus scheme of up to 15%
- **🅱️ **B Corp certified company committed to ethical practices and sustainability
- 🥇 A company recognised as a Great Place to Work for 4 consecutive years
- 🩼 Disability Confident Leader
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