Salesforce Administrator providing analytics support and optimizing Salesforce environment. Developing insights through Power BI in a hybrid role.
About the role
- Salesforce Business Analyst at Gravie leading customer requirement communications and documentation. Collaborating with technical teams to enhance B2B and B2C services.
Responsibilities
- Document Salesforce processes in Lucid to provide business context to engineering teams
- Analyze current state and requested requirements to document detailed business requirements
- Demonstrate standard Salesforce features and solutions built for Gravie
- Recommend CRM industry best practices to enhance user experience and reporting features
- Write user stories in Jira with testable AC by working with Quality Assurance
- Identify and communicate dependencies between stories in and out of the Salesforce backlog
- Manage priority of the backlog in Jira
- Manage communication and deadlines to deliver solutions on time
- Verify requirement delivery to coordinate story acceptance
- Coordinate UAT testing and release communications with business partners
- Support questions from production users
- Demonstrate commitment to core competencies of being authentic, curious, creative, empathetic, and outcome oriented
Requirements
- Bachelor’s Degree or equivalent
- 5 years of substantial experience in Sales, Marketing, and Service processes and software solution delivery as a Product Manager, Product Owner, or Business Analyst
- 3 years of experience with Salesforce and Jira
- Strong general business acumen
- History of managing complex processes and multi-layered projects
- Excellent communication skills
- Demonstrated success getting results through collaboration
- Salesforce administrator certification (extra credit)
- Previous experience at a high growth company (extra credit)
- Healthcare industry experience (extra credit)
- System integration consulting experience (extra credit)
Benefits
- Health and wellness benefits
- Alternative medicine coverage
- Flexible PTO
- Up to 16 weeks paid parental leave
- Paid holidays
- 401k program
- Transportation perks
- Education reimbursement
- Paid paw-ternity leave
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