Salesforce Business Analyst responsible for managing global CRM operations. Collaborating with Sales Leadership and IT to enhance Salesforce capabilities and user experience.
About the role
- Salesforce Business Analyst at Gravie leading customer requirement communications and documentation. Collaborating with technical teams to enhance B2B and B2C services.
Responsibilities
- Document Salesforce processes in Lucid to provide business context to engineering teams
- Analyze current state and requested requirements to document detailed business requirements
- Demonstrate standard Salesforce features and solutions built for Gravie
- Recommend CRM industry best practices to enhance user experience and reporting features
- Write user stories in Jira with testable AC by working with Quality Assurance
- Identify and communicate dependencies between stories in and out of the Salesforce backlog
- Manage priority of the backlog in Jira
- Manage communication and deadlines to deliver solutions on time
- Verify requirement delivery to coordinate story acceptance
- Coordinate UAT testing and release communications with business partners
- Support questions from production users
- Demonstrate commitment to core competencies of being authentic, curious, creative, empathetic, and outcome oriented
Requirements
- Bachelor’s Degree or equivalent
- 5 years of substantial experience in Sales, Marketing, and Service processes and software solution delivery as a Product Manager, Product Owner, or Business Analyst
- 3 years of experience with Salesforce and Jira
- Strong general business acumen
- History of managing complex processes and multi-layered projects
- Excellent communication skills
- Demonstrated success getting results through collaboration
- Salesforce administrator certification (extra credit)
- Previous experience at a high growth company (extra credit)
- Healthcare industry experience (extra credit)
- System integration consulting experience (extra credit)
Benefits
- Health and wellness benefits
- Alternative medicine coverage
- Flexible PTO
- Up to 16 weeks paid parental leave
- Paid holidays
- 401k program
- Transportation perks
- Education reimbursement
- Paid paw-ternity leave
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Salesforce Analyst/Administrator managing Salesforce solutions for Penn State's ECRM program. Collaborating with stakeholders to ensure system effectiveness and user adoption.
Salesforce Business Analyst position in a FinTech company, driving CRM transition and data migration initiatives. Collaborate with stakeholders and technical teams to enhance business processes and ensure successful Salesforce implementation.
Salesforce Business Analyst role focusing on analyzing and migrating to Salesforce CRM at IC Markets. Collaborating with stakeholders for smooth transition and process optimization.
Salesforce Analyst (Sales Cloud) — manage Salesforce configurations, lead integrations and act as Administrator. Remote or hybrid (3x/week in São Paulo or Porto Alegre).
Business Analyst optimizing Salesforce CRM solutions and enhancing global sales operations through cross - functional collaboration. Involves analyzing business goals and translating requirements into actionable solutions.
Senior IT Salesforce Analyst handling the analysis, design, and implementation of Salesforce applications for a Fortune 1000 company in Malaysia.
Salesforce Business Analyst collaborating on brand development and high - value project execution. Engaging in pre - sales and ensuring quality deliverables for clients' digital transformation.
Salesforce Business Analyst at VO2 Group collaborating on digital transformation solutions. Engaging in implementation and project design for prestigious clients with Salesforce expertise.
Salesforce Business Analyst optimizing sales technology for exceptional customer experiences. Collaborating with teams across regions within a customized Salesforce ecosystem.