Salesforce Senior Business Analyst responsible for bridging business needs with technical solutions on the Salesforce platform and optimizing workflows. Collaborate with stakeholders and manage product backlog for enhancements.
About the role
- Salesforce Business Analyst at Gravie leading customer requirement communications and documentation. Collaborating with technical teams to enhance B2B and B2C services.
Responsibilities
- Document Salesforce processes in Lucid to provide business context to engineering teams
- Analyze current state and requested requirements to document detailed business requirements
- Demonstrate standard Salesforce features and solutions built for Gravie
- Recommend CRM industry best practices to enhance user experience and reporting features
- Write user stories in Jira with testable AC by working with Quality Assurance
- Identify and communicate dependencies between stories in and out of the Salesforce backlog
- Manage priority of the backlog in Jira
- Manage communication and deadlines to deliver solutions on time
- Verify requirement delivery to coordinate story acceptance
- Coordinate UAT testing and release communications with business partners
- Support questions from production users
- Demonstrate commitment to core competencies of being authentic, curious, creative, empathetic, and outcome oriented
Requirements
- Bachelor’s Degree or equivalent
- 5 years of substantial experience in Sales, Marketing, and Service processes and software solution delivery as a Product Manager, Product Owner, or Business Analyst
- 3 years of experience with Salesforce and Jira
- Strong general business acumen
- History of managing complex processes and multi-layered projects
- Excellent communication skills
- Demonstrated success getting results through collaboration
- Salesforce administrator certification (extra credit)
- Previous experience at a high growth company (extra credit)
- Healthcare industry experience (extra credit)
- System integration consulting experience (extra credit)
Benefits
- Health and wellness benefits
- Alternative medicine coverage
- Flexible PTO
- Up to 16 weeks paid parental leave
- Paid holidays
- 401k program
- Transportation perks
- Education reimbursement
- Paid paw-ternity leave
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