Business Analyst at Schaeffler, a dynamic global technology company. Collaborating with stakeholders, optimizing processes, and supporting Salesforce implementation.
About the role
- Salesforce Business Analyst at Gravie leading customer requirement communications and documentation. Collaborating with technical teams to enhance B2B and B2C services.
Responsibilities
- Document Salesforce processes in Lucid to provide business context to engineering teams
- Analyze current state and requested requirements to document detailed business requirements
- Demonstrate standard Salesforce features and solutions built for Gravie
- Recommend CRM industry best practices to enhance user experience and reporting features
- Write user stories in Jira with testable AC by working with Quality Assurance
- Identify and communicate dependencies between stories in and out of the Salesforce backlog
- Manage priority of the backlog in Jira
- Manage communication and deadlines to deliver solutions on time
- Verify requirement delivery to coordinate story acceptance
- Coordinate UAT testing and release communications with business partners
- Support questions from production users
- Demonstrate commitment to core competencies of being authentic, curious, creative, empathetic, and outcome oriented
Requirements
- Bachelor’s Degree or equivalent
- 5 years of substantial experience in Sales, Marketing, and Service processes and software solution delivery as a Product Manager, Product Owner, or Business Analyst
- 3 years of experience with Salesforce and Jira
- Strong general business acumen
- History of managing complex processes and multi-layered projects
- Excellent communication skills
- Demonstrated success getting results through collaboration
- Salesforce administrator certification (extra credit)
- Previous experience at a high growth company (extra credit)
- Healthcare industry experience (extra credit)
- System integration consulting experience (extra credit)
Benefits
- Health and wellness benefits
- Alternative medicine coverage
- Flexible PTO
- Up to 16 weeks paid parental leave
- Paid holidays
- 401k program
- Transportation perks
- Education reimbursement
- Paid paw-ternity leave
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Salesforce Analyst responsible for managing Service Cloud functionalities and enhancing customer service operations. Involved in process mapping and ongoing improvements in a hybrid work environment.
SalesForce Business Analyst ensuring detailed business process flows for Salesforce.com initiatives. Collaborating with IT, mentoring team members, and improving user experience through documentation and training.
Salesforce O&M Business Analyst in ICF's Digital Modernization Division overseeing the Salesforce ecosystem. Supporting ongoing stability, usability, and optimization of Salesforce with strong stakeholder collaboration.
Salesforce Business Analyst working in Sales Excellence team to maximize Salesforce CRM value. Supporting operational efficiency and customer experience at Bupa across UK Insurance and Health Services.
Salesforce Administrator providing analytics support and optimizing Salesforce environment. Developing insights through Power BI in a hybrid role.
Salesforce Analyst II managing business process enhancements and automation solutions for optimizing productivity and ROI. Collaborating with stakeholders while ensuring data security and participation in Agile ceremonies.
Business Analyst optimizing Salesforce - driven business processes for Safe - Guard Products International. Collaborating with stakeholders to enhance Salesforce configurations and automate workflows.
Salesforce Senior Business Analyst responsible for bridging business needs with technical solutions on the Salesforce platform and optimizing workflows. Collaborate with stakeholders and manage product backlog for enhancements.
Project Manager leading Go - to - Market Salesforce initiatives for Glovo, enhancing user adoption and cross - functional collaboration. Hands - on role ensuring successful project execution across 22 countries.