Hybrid Salesforce Admin / Salesforce Business Analyst

at Minor Hotels Europe and Americas

• Job title: Salesforce Admin / Salesforce Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $118,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, SDLC, SFDC
• Location requirements: Hybrid, Waltham, United States

About the role

• Salesforce Admin / Business Analyst optimizing Salesforce solutions across organizations. Collaborating with stakeholders to deliver scalable, high-quality Salesforce functionality in the Boston area.

Responsibilities

• Collaborate with business stakeholders to identify needs and translate them into scalable Salesforce solutions.
• Create and maintain requirement documentation including process flows, data models, use cases, and functional specifications.
• Develop a requirements management strategy outlining elicitation, documentation standards, and communication processes.
• Participate in backlog grooming, ensuring stories are properly defined, reviewed, and prioritized.
• Support the Product Owner in defining value, scope, and priorities for releases and sprints.
• Ensure project needs align with the Statement of Work (SOW) and highlight scope variances for change control.
• Build configurable, declarative Salesforce solutions using workflows, custom objects, validation rules, reports, dashboards, and other automation tools.
• Maintain a deep understanding of business processes to ensure solutions meet both current and future needs.
• Work with design and technical teams to ensure alignment on business requirements and solution architecture.
• Promote CRM best practices and ensure all solutions adhere to enterprise standards and governance.
• Communicate effectively with both technical and non-technical audiences.
• Collaborate with cross-functional teams to design and deliver scalable, sustainable Salesforce applications.
• Maintain a strong understanding of Salesforce ecosystem capabilities and upcoming releases.
• Contribute across the full Software Development Lifecycle (SDLC) within Agile, Scrum, SAFe, or DevOps environments.

Requirements

• 3+ years Salesforce.com configuration and administration experience.
• 5+ years business analysis experience.
• Proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
• Strong knowledge of development tools and processes to support use case development and solution design.
• Advanced skills in critical thinking, analytics, and structured problem solving.
• Proficiency collaborating across business and technical teams in a fast-paced environment.
• Deep understanding of Salesforce declarative automation and platform best practices.
• Excellent communication, organizational, and stakeholder‑facing skills.
• Bachelor’s degree in Business, Computer Science, MIS, or related field.
• Ability to understand complex industry-specific requirements and convert them into actionable roadmaps.
• Hands‑on experience with Agile, Scrum, SAFe, DevOps, and tools such as Jira and Confluence.
• Full lifecycle Salesforce implementation experience across the SDLC.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility