Salesforce Administrator providing analytics support and optimizing Salesforce environment. Developing insights through Power BI in a hybrid role.
EA
Hybrid Salesforce Business Analyst – Legal Operations
Posted last month
About the role
- Business Analyst at Ellis Porter improving processes and user experience on Salesforce. Collaborating with legal teams to enhance operations remotely or in-person in Michigan.
Responsibilities
- Partner with attorneys, case managers, and operational teams to understand existing workflows, pain points, and opportunities for improvement
- Collaborate with the Knowledge Management team to understand standardized workflows and ensure all requirements reflect the firm’s process standards
- Conduct interviews, workflow analyses, and user observations to map current-state and future-state processes
- Translate business needs into clear, detailed user stories, acceptance criteria, and supporting documentation
- Collaborate with Salesforce Admins to ensure requirements are feasible and aligned with platform best practices
- Act as the functional lead on assigned work items within Azure DevOps, ensuring user stories are complete and ready for development
- Ensure Salesforce configuration, automation, and UX decisions align with KM-defined processes, terminology, and governance frameworks
- Develop test plans, test cases, and test scripts for new features or enhancements
- Validate features against KM-defined workflows and SOPs to ensure system updates reflect the intended business process
- Assist with new feature rollouts, including training materials, release notes, and communications
Requirements
- Bachelor’s Degree in Business Administration, Information Systems, Legal Studies, or a related discipline
- 4+ years of experience as a Business Analyst, Product Analyst, or similar role, preferably in a Salesforce-driven or professional services environment
- Strong understanding of business process analysis, workflow mapping, and functional requirements documentation
- Familiarity with Salesforce capabilities (objects, fields, flows, permissions, reporting) and willingness to deepen Salesforce expertise
- Experience writing user stories and acceptance criteria in Agile environments (Jira, Azure DevOps, etc.)
- Excellent communication skills with the ability to translate complex concepts into clear, user-friendly language
- Strong analytical and problem-solving abilities, with attention to detail
- Ability to work effectively with cross-functional teams in a fast-paced, high-growth environment
- Passion for delivering user-centric solutions and improving operational efficiency
Benefits
- Competitive compensation
- Health/dental/vision/life insurance benefits
- 401(k)-retirement savings plan with employer-matching
- Generous paid-time-off policy
- People-centered workplace policies and flexible work schedules, including remote work opportunities
- Casual attire and lots of free food when working from the office
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