Salesforce Administrator providing analytics support and optimizing Salesforce environment. Developing insights through Power BI in a hybrid role.
About the role
- Business Analyst optimizing Salesforce-driven business processes for Safe-Guard Products International. Collaborating with stakeholders to enhance Salesforce configurations and automate workflows.
Responsibilities
- Collaborate with stakeholders to gather and document business requirements for Salesforce-based process enhancements and new feature development
- Analyze existing workflows and identify opportunities for automation and optimization within Salesforce
- Translate business needs into clear, actionable user stories and functional specifications for Salesforce configuration and development
- Act as a Salesforce subject matter expert (SME) for internal and external stakeholders
- Participate in defect resolution related to Salesforce data, workflows, and integrations
- Support testing efforts including UAT, scenario creation, and quality assurance for Salesforce enhancements
- Partner with reporting and analytics teams to define and maintain Salesforce dashboards and reports
- Monitor and communicate key Salesforce metrics and KPIs
- Maintain documentation related to Salesforce process design, configuration, and lifecycle management
- Provide regular updates and communications to stakeholders regarding Salesforce project status and outcomes
- Build strong relationships with internal teams and external partners to ensure successful Salesforce adoption and usage
Requirements
- BA/BS in Business, Communications, Information Systems, or related field.
- 2+ years of experience in business analysis, product management, or project management, with a focus on Salesforce.
- Proven experience gathering and documenting business requirements for Salesforce implementations.
- Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, custom objects, flows, etc.).
- Experience working in complex matrix organizations and cross-functional teams.
- Excellent analytical, critical thinking, and problem-solving skills.
- Proficiency in data analysis and visualization tools (e.g., Looker, Power BI).
- Superior presentation and communication skills.
- Ability to work independently and manage multiple Salesforce-related projects in a fast-paced environment.
- Experience with process documentation and Agile methodologies.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Salesforce certifications (e.g., Salesforce Business Analyst, Administrator) are a plus.
- Must be authorized to work in the U.S. and able to pass a background check.
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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