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Senior Complaints Coordinator at Capital One tackling customer inquiries and complaints. Provide exceptional service while advocating for customer needs in a remote role.
About the role
- Account Manager at Grainger serving existing and new customers in Leamington. Supporting business through exceptional customer service and proactive sales strategies.
Responsibilities
- Determines sales potential for new and existing customers through inquiry, observation and periodic research
- Promotes WFS Ltd. products and services to customers through value-based conversations
- Maintains a high level of relevant product knowledge
- Assists customers with problems by comparing and introducing products
- Determines customer requirements and expectations in order to recommend specific products
- Identifies and reports actual and potential cost savings to customers on a proactive basis
- Communicates regularly with branch staff in order to resolve customer issues
- Maintains an excellent working relationship with customers and our internal team
- Assists Inside Customer Service Representatives with the development and maintenance of customers contracts and quotes
- Maintains customer contracts and follows up on customer quotes
- Makes sales calls with vendor representatives and other resources
- Develops a proactive sales plan and strategy to increase sales of new and existing customers and records and reports activity through monthly pipeline reviews
- Calls on existing and new customers based on the sales plan
- Aims to increase share of wallet within existing accounts with attention to margin
- Responsible for profit margin and expenses relating to buy and sell agreements
- Follows all safety protocol in compliance with WFS Health and Safety policies and procedures, local customer policies and procedures and the Occupational Health and Safety Act
- Presents a professional image at all times to customers and vendors
- All other duties as assigned
Requirements
- Diversified knowledge of industrial products developed through relevant post-secondary education and/or a minimum of 3-5 years of progressive, applicable work experience in an industrial environment
- Previous customer service/inside sales experience is an asset and previous outside sales experience is desired
- Ability to work independently and manage time and territory effectively
- Superior interpersonal and customer service skills to effectively build relationships and continually strive for improved customer service
- Demonstrated competency in VAI, Microsoft Excel and other Microsoft Office applications
- Knowledge of the selling process
- Demonstrated team-playing attitude
- Possession of a valid driver’s license and a reliable vehicle as travel is required
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 10 company holidays per year
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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