Hybrid Account Manager

at Grainger

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Leamington, Canada

About the role

• Account Manager at Grainger serving existing and new customers in Leamington. Supporting business through exceptional customer service and proactive sales strategies.

Responsibilities

• Determines sales potential for new and existing customers through inquiry, observation and periodic research
• Promotes WFS Ltd. products and services to customers through value-based conversations
• Maintains a high level of relevant product knowledge
• Assists customers with problems by comparing and introducing products
• Determines customer requirements and expectations in order to recommend specific products
• Identifies and reports actual and potential cost savings to customers on a proactive basis
• Communicates regularly with branch staff in order to resolve customer issues
• Maintains an excellent working relationship with customers and our internal team
• Assists Inside Customer Service Representatives with the development and maintenance of customers contracts and quotes
• Maintains customer contracts and follows up on customer quotes
• Makes sales calls with vendor representatives and other resources
• Develops a proactive sales plan and strategy to increase sales of new and existing customers and records and reports activity through monthly pipeline reviews
• Calls on existing and new customers based on the sales plan
• Aims to increase share of wallet within existing accounts with attention to margin
• Responsible for profit margin and expenses relating to buy and sell agreements
• Follows all safety protocol in compliance with WFS Health and Safety policies and procedures, local customer policies and procedures and the Occupational Health and Safety Act
• Presents a professional image at all times to customers and vendors
• All other duties as assigned

Requirements

• Diversified knowledge of industrial products developed through relevant post-secondary education and/or a minimum of 3-5 years of progressive, applicable work experience in an industrial environment
• Previous customer service/inside sales experience is an asset and previous outside sales experience is desired
• Ability to work independently and manage time and territory effectively
• Superior interpersonal and customer service skills to effectively build relationships and continually strive for improved customer service
• Demonstrated competency in VAI, Microsoft Excel and other Microsoft Office applications
• Knowledge of the selling process
• Demonstrated team-playing attitude
• Possession of a valid driver’s license and a reliable vehicle as travel is required

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 10 company holidays per year
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!