Customer Support Representative managing client inquiries at ECO Schulte, addressing concerns, and ensuring satisfaction through efficient service.
About the role
- Customer Service Supervisor responsible for call center operations, coaching agents, and ensuring compliance. Leading a team of up to 12 employees and optimizing service delivery operations.
Responsibilities
- Overseeing day-to-day call center operations
- Delivering effective coaching to agents on call center KPIs
- Ensuring compliance and optimizing service delivery
- Providing leadership and support to Customer Solutions team
- Supervising a team of up to 12 employees
- Handling account escalations and facilitating training
- Leading team meetings and holding frequent one-on-one check-ins
- Collaborating across departments to ensure effective procedures
Requirements
- High school diploma or GED
- 3-4 years of work-related experience required
- Call center or equivalent customer service experience required
- No leadership experience required, though some leadership experience is preferred
Benefits
- medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- three weeks PTO by the end of the first year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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