HR Advisor providing support in HR activities for Givaudan. Managing HR queries and administrative tasks in an international environment, ensuring excellent customer service.
Responsibilities
Handle queries/requests received via the ticketing system (ServiceNow) for your supported country and for certain processes globally
Manage administrative tasks in SAP Success Factors related to the employee lifecycle (onboarding, changes in employment/compensation, offboarding) based on requests from HR and line managers
Prepare employment certificates and documentation related to the employee lifecycle using the Document Generation/PeopleDoc tool
Provide system related first level support to the business and HR across the organisation in relation to global annual cycles such as Talent and Performance Management and the Annual Salary Review
Handle personal data changes initiated by employees via self-service in line with country specific guidelines
Maintain a strong relationship with local HR in the countries we support, assist them with HR Services processes, challenge requests that are not aligned with agreed procedures
Involvement in projects focusing on optimizing our processes, depending on affinity/interest
Seek rapid and efficient resolution of requests, attempting to resolve the majority of requests at the first level following standard operating procedures and other knowledge materials
Identify the appropriate second-line support team in case of requests that are not in the scope of the HR Services team and promptly route the case to them
Maintain customer contact until the request is resolved, demonstrating excellent customer service throughout
Requirements
University or College degree
1+ years of experience in HR admin within an international environment is an advantage
Fluency in English and French
Proficiency in relevant computer applications (preferably SuccessFactors)
Self-awareness, fast learning
Flexible, cooperative attitude
Customer and solution-oriented mindset
Benefits
Competitive salary with additional benefits, such as cafeteria
The opportunity to continuously grow and develop via trainings and taking on project work, cooperating with other teams/departments
Private health insurance
Opportunity to work from home, supporting your work–life balance
Language courses
Access to exclusive perfumes and employee shop with significant discounts
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