Assistant General Manager leading offshore HRIS delivery at TechnipFMC. Overseeing HR technology platforms and resource management in a global operating model.
Responsibilities
Lead offshore HRIS delivery hub within a globally governed product operating model, ensuring execution excellence aligned to global stanards, priorities, and design authority defined by global product owners.
Lead day-to-day offshore HRIS operations across all aligned product areas.
Ensure offshore team members execute priorities, backlogs, and initiatives defined by respective Global Product Owners.
Monitor SLA performance, ticket quality, defect resolution, and backlog health.
Drive continuous improvement and standardization of repeatable processes transitioned offshore.
Establish disciplined intake, documentation, and knowledge management practices.
Escalated cross-product or priority conflicts to HRIS leadership to ensure alignment and transparency.
Partner with Global Product Owners to align resource capacity with roadmap demand.
Balance workload across offshore team members while maintaining product alignment.
Identify skill gaps and develop cross-training strategies.
Support scalable growth of offshore HRIS capability aligned with enterprise transformation objectives.
Provide direct people leadership, coaching, and performance management for offshore HRIS team members.
Co-define performance objectives with respective Global Product Owners to ensure alignment to global product outcomes.
Drive capability building across SuccessFactors, ServiceNow HRSD, integrations and similar HR Tech stack
Foster a culture of accountability, documentation, and structured problem-solving.
Support the strategic consolidation and regionalization of HRIS activities into the offshore hub.
Ensure transition plans are structured, documented, and governed.
Maintain operational stability during transformation phases.
Requirements
Minimum of 10 years of experience in People systems, with at least 8 years in a management or leadership role.
Bachelor’s degree in Human Resources, Information Technology, Business Administration, or related field.
Experience operating within a global matrixed organization.
Demonstrated ability to manage stakeholders across regions and product domains
Deep functional and operational experience with SAP Successfactors is essential.
Experience managing offshore or shared services teams
Skilled at synthesizing data, organizing, and presenting all results effectively, and providing valuable insight.
Strategic thinker with exceptional problem-solving skills.
Ability to manage ambiguity well and change course when needed.
Ability to manage multiple priorities in a global, dynamic environment.
Excellent organizational, leadership, and decision-making skills with attention to detail.
Excellent interpersonal skills and ability to establish strong relationships at all levels and across functions within a regional and global organization
Demonstrated ability to lead through transformation and system implementations.
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