Customer Success Manager facilitating B2B client retention and renewals for Front, the customer operations platform for complex customer interactions. Driving outcomes and managing post - sale partner relationships.
About the role
- CRM Operations Lead at Chip responsible for managing the Braze platform and ensuring efficient CRM operations. Collaborating with cross-functional teams in a hybrid working environment.
Responsibilities
- Build, test, and deploy non-marketing communications in Braze.
- Act as the technical point-of-contact for all Braze requirements.
- Manage user permissions, attributes, and event data within Braze.
- Collaborate cross-functionally on integrations and requirements.
- Maintain rigorous QA and monitoring of live automations.
- Support service and incident escalations with CRM-related actions.
- Ensure data hygiene, deliverability, and compliance across all CRM operations.
- Educate and support colleagues on Braze tools and technical best practices.
Requirements
- Deep technical proficiency with Braze.
- Understanding of CRM data integrations.
- Strong understanding of data structures, attributes, and event-based triggers.
- Experience managing user permissions, roles, and platform governance in Braze.
- Knowledge of email and push deliverability monitoring.
- Background in CRM Operations or Marketing Automation within fintech, or another regulated industry.
- Familiarity with QA, auditing, and incident escalation processes.
- Strong collaboration skills.
- Confidence in troubleshooting technical issues quickly and independently.
- Exposure to scripting or query languages a plus.
- Braze Certification (Admin or Practitioner) highly desirable.
- Detail-oriented, with a focus on accuracy, reliability, and governance in all CRM activity.
Benefits
- Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - contributing 5% on earnings up to £50,000.
- Private medical insurance (medical history disregarded).
- Employee Assistance Programme.
- Cycle to work scheme.
- Season ticket loan.
- Free ChipX subscription for UK-based employees.
- Flexible working arrangements.
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year.
- Annual training budget for courses, workshops, or conferences to help advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing.
- Company laptop.
- Opportunity to have a huge impact on our product while fast-tracking knowledge, responsibility and skills in a high-growth fintech startup.
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