Chip - your wealth app

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customer-success-manager

Chip is a wealth app designed to help users save and invest effectively. With over 500,000 users, Chip offers competitive saving accounts such as Cash ISAs and Easy Access Savers with attractive interest rates, including tax-free options. The app uses award-winning AI to automate savings and offers investment opportunities through funds managed by leading asset managers like BlackRock and Vanguard. Featuring a user-friendly interface, Chip allows for seamless saving and investing, with enhanced security through FSCS protection. The app caters to both beginners and seasoned investors looking to maximize their wealth efficiently and effortlessly.

• Lead and develop Chip’s dedicated CRM Production Team, overseeing workflow, prioritisation, and team development
• Translate growth strategies into precise, timely, and technically flawless CRM execution
• Own the build, testing, and deployment of all growth-focused campaigns and automations in Braze
• Design and maintain modular components, templates, and naming conventions that enhance speed and consistency
• Ensure every campaign meets strict technical, regulatory, and performance requirements
• Implement a rigorous multi-stage QA framework covering logic, data, rendering, targeting, and tracking
• Partner with CRM Operations to ensure attributes, events, and catalogues are reliable and scalable
• Identify opportunities to enhance the performance, efficiency, or sophistication of our CRM output
• Explore and implement new Braze features, integrations, and technical advancements that elevate our growth communications
• Drive A/B testing structure, documentation, and optimisation frameworks across journeys and channels
• Work with Growth to interpret briefs and convert strategy into precise technical implementations

Lead CRM Manager

Lead CRM Manager at Chip managing in-house CRM studio, ensuring optimal growth communications execution. Drive campaign delivery and team collaboration in a fast-growing fintech environment.

• Assist in building and deploying non-marketing communications in Braze.
• Support the set-up and QA of live automations.
• Help maintain clean, accurate data attributes and events in Braze.
• Work with Operations, Product, Compliance, and Data teams to deliver requirements.
• Monitor deliverability and flag issues to the team.
• Learn to troubleshoot technical problems and support incident escalations.
• Gain exposure to Braze tools, integrations, and governance processes.
• Support colleagues by sharing best practice as your expertise develops.

CRM Operations Executive

Junior CRM Operations Executive responsible for CRM communications and operations at Chip. Supporting the technical setup and smooth running of customer communications using Braze and monitoring live automations.

• Build, test, and deploy non-marketing communications in Braze.
• Act as the technical point-of-contact for all Braze requirements.
• Manage user permissions, attributes, and event data within Braze.
• Collaborate cross-functionally on integrations and requirements.
• Maintain rigorous QA and monitoring of live automations.
• Support service and incident escalations with CRM-related actions.
• Ensure data hygiene, deliverability, and compliance across all CRM operations.
• Educate and support colleagues on Braze tools and technical best practices.

Senior CRM Operations Manager

Senior CRM Operations Manager ensuring timely, accurate delivery of non-marketing communications at Chip. Collaborating with cross-functional teams in a fast-growing fintech environment.

financial-planning-and-analysis

• Lead the day-to-day operation, maintenance and development of Chip’s core financial models, including revenue and three-statement forecasting.
• Support the Head of FP&A in delivering the annual budget and quarterly forecasts, ensuring outputs are accurate, timely and insight-driven.
• Collaborate with the SVP Finance, Product, Growth and data teams to ensure financial forecasts are grounded in real operational drivers and user behaviours.
• Deliver high-quality monthly performance reporting and analysis for senior leadership, highlighting key trends, risks, and opportunities.
• Conduct scenario and sensitivity analysis to support strategic, regulatory, and commercial decision-making.
• Act as a trusted finance partner , providing clear, data-led insights that help shape product, pricing, and growth strategies.
• Assist with regulatory capital modelling and ICARA , maintaining clear documentation and ensuring revenue assumptions align with capital planning.
• Support fundraising and investor processes , contributing to financial models, scenario analysis, and due diligence materials.
• Develop and automate tools and dashboards to improve visibility of performance across finance and the wider business.
• Drive continuous improvement in forecasting accuracy, modelling efficiency, and financial planning processes.

FP&A Manager

FP&A Manager at Chip with a focus on cash products and revenue forecasting. Leading financial models development and partnering with various teams for insights.

qa-engineer

• Conduct QA reviews of AI interactions, treating AI as a “virtual agent.”
• Oversee automated scoring systems that assess accuracy, tone, empathy, and escalation behaviour.
• Monitor dashboards and predictive QA tools to identify potential risks or failures in real time.
• Lead calibration sessions to align human QA results with automated scoring outputs.
• Drive continuous improvement through customer feedback analysis, complaint tracking, and performance reporting.
• Ensure AI interactions comply with FCA Principles, Consumer Duty, and complaints handling rules.
• Monitor guardrails that ensure AI operates within its agreed principles.
• Embed fairness and bias testing into QA processes.
• Provide assurance to senior accountable managers and support regulatory reporting.
• Deliver monthly AI quality and risk reporting to a Model Governance Committee.
• Ensure all AI QA processes are auditable, transparent, and regulator-ready.
• Act as the key point of contact for Risk & Compliance, Product and Engineering in relation to AI oversight.
• Work closely with Engineering, Product, Customer Support, and Content teams to maintain quality inputs into the AI.
• Partner with Risk & Compliance to ensure 2nd line oversight is robust and effective.
• Engage with senior leadership to provide insights on AI performance and future improvements.

Customer Support Lead – AI Quality Assurance

AI Quality Assurance Lead ensuring AI compliance and accuracy at Chip. Overseeing quality assurance processes and collaborating across teams in a hybrid work environment.

Chip - your wealth app

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