Hybrid Senior Success Manager

at Forterro

• Job title: Senior Success Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Germany

About the role

• Drive customer success by transforming vendor relationships into strategic partnerships and leading Abas ERP transformation programs. Ensure customer value realization, high renewal rates, and alignment of technology, processes and organizational change.

Responsibilities

• Positioning as a trusted advisor to our customers with the goal of developing existing technology vendor relationships into sustainable business partnerships
• Primary point of contact for our customers throughout the entire lifecycle of the business partnership and for all Abas products and services, as well as orchestrating all Abas-side activities and resources
• Ensuring maximum customer satisfaction in collaboration with Abas with the aim of achieving high renewal rates for our subscription-based contracts
• Developing and positioning customer-specific value propositions for the use of Abas products and accordingly shaping our sales approach in close cooperation with our Sales and Presales teams
• Translating the customer's business architecture and target capabilities into a consistent, Abas-centric IT application architecture
• Developing business cases to quantify intended goals and improvement potentials together with the customer and documenting them in a "Customer Success Plan"
• Designing holistic transformation programs that consider required process changes, organizational change management and the technology implementation of Abas solutions
• Ensuring that project content and approaches — including any necessary adjustments — align with the agreed transformation goals and the "Customer Success Plan"
• Monitoring transformation programs from a content perspective in the role of "Enterprise Architect" in close collaboration with the respective program or project manager
• Verifying achievement of the Customer Success Plan goals during and after the transformation
• Continuously reviewing goal attainment during and after the transformation and supporting the customer in maximizing the value derived from the use of Abas software
• Ongoing guidance and advisory support for our customers in analyzing new Abas product releases with regard to their benefit for the respective company

Requirements

• Many years of practical experience and corresponding knowledge in the end-to-end planning and implementation of ERP projects with Abas
• Knowledge in Solution Design and the development of solution architectures
• Solid and comprehensive Abas ERP knowledge across all process and functional areas
• Ability to develop business cases and Customer Success Plans
• Strong communication and facilitation skills for multidisciplinary teams
• Initial experience in interacting with management and executive levels of mid-sized companies, based on commercial/entrepreneurial thinking
• Proven knowledge in the manufacturing industry and in business process management
• Strong analytical skills and conceptual abilities
• Persuasive personality paired with an authentic, professional demeanor
• Degree in Business Administration, Industrial Engineering, Business Informatics (or comparable)
• Good written and spoken English

Benefits

• Flexibility and family-friendliness: Design your workday with flexible working hours and the option to work remotely — for your work–life balance.
• Experience a sense of community: We foster an open corporate culture with flat hierarchies, short decision-making paths and a strong team spirit.
• Grow with us: Take advantage of individual development opportunities and regular training to expand your professional and personal strengths.
• Mobility: Receive a subsidy for public transportation or use the option of a company bike (JobRad) — for a stress-free, sustainable and flexible commute.
• Stay healthy: Benefit from our fitness, wellness and health offerings — for your physical and mental well-being.
• Modern working environment: Benefit from the latest technical equipment for productive and comfortable work.
• Shape the future: Work on exciting projects in a dynamic industry and take advantage of international development opportunities in a global environment.