Collecting delinquent accounts for Truist, a financial services company. Achieving performance expectations and providing exceptional client service.
About the role
- Field & Collections Officer managing overdue accounts through field and office activities. Join a fast-growing FinTech company providing financial services to under-served SMEs.
Responsibilities
- Conduct field visits to meet customers with overdue accounts.
- Locate delinquent customers through fieldwork, information gathering, and use of skip tracing tools, databases, and social media.
- Negotiate and secure payment plans on-site or over the phone.
- Serve demand letters and other legal notices as needed.
- Document field activities and submit reports promptly to the Collections team.
- Coordinate with Legal for escalations and case preparation when necessary.
Requirements
- Must own and operate a motorcycle with a valid driver's license.
- Proven collections experience.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work independently and meet performance targets.
- Familiarity with local geography and routes within Greater Metro Manila.
- Basic computer literacy for online research and reporting.
Benefits
- Perks & benefits including HMO coverage from month one, gasoline allowance, monthly fitness allowance, and more.
- Join a team with a supportive and deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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