Payroll / HR Specialist focused on data consolidation and payroll processing in a family - owned company. Collaborating on cross - functional HR projects and employee surveys.
About the role
- GCR professional at EY managing client portfolios and leading teams for service delivery. Responsible for ensuring compliance and improving service delivery in a multi-cultural environment.
Responsibilities
- Handle a portfolio of GCR clients and a team of staff and advanced analysts
- Partner with Global Engagement leadership to provide central management for medium to large engagements
- Point of contact for service delivery and issue resolution for work delivered from global talent hub
- Highlight issues & risks to global engagement leader and participate in the mitigation plans
- Work with multiple teams across the GCR network to ensure smooth delivery of GCR engagements
- Participate in client calls to provide status update of the engagement
- Understand client requirements and ensure engagement processes meet requirements
- Design and develop new processes that can increase the scope of GCR GCS
- Participate in business development activities, network with GCR country teams and promote usage of global delivery services
- Apply project management concepts to engagements in the portfolio are delivered well
- Monitor and control engagement and people issues in a mature manner
- Identify service delivery and process gaps which can be fixed to improve service delivery
- Consult with offshore teams on best practices for engagement set up and management
- Accountable for the customer satisfaction scores of the portfolio
- Manage performance by sharing knowledge , conducting training & assisting with problem solving
- Provide staff and advanced analysts with feedback; complete periodic performance reviews and appraisals
- Responsible for career development, mentoring, retention and knowledge gaps for team. Providing guidance to Counselees in developing career performance goals and monitoring those goals throughout the performance year
- Leading in designing, developing and implementing operational excellence projects
- Ensuring a positive work environment for the team
Requirements
- 6+ years of total work experience with at least 2 years of team leading experience
- Understanding of backend financial processes and project management
- Bachelor's or Master’s degree
- Experience in working in a multi-cultural and team environment
- Excellent interpersonal, influencing and coaching skills
- Demonstrated team and performance management; exposure to direct interaction with clients.
- Strong organizational skills and structured thinking abilities
- Experience in client management, exposure to working in a changing and ambiguous environment
- Proficient in Word/PowerPoint/Excel - working knowledge of MS office.
Benefits
- Competitive salary
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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