Ownership of Growth, Client engagement, NPS, Profitability across a portfolio of banking clients
Bring a deep understanding of the current marketplace and competitor offerings to drive the organization’s growth strategy and investments
Partner with clients to develop transformation agenda and value creation
Manage proposals with full ownership and accountability for the opportunity
Provide complete ownership and accountability for managing competitive proposals, and working closely with sales enablement teams to ensure high quality of proposals
Ensure optimal deployment of resources to achieve business goals
Create and execute strategic account plans to maximize revenue and profitability by driving cross-sell, pace of volume ramps, time to proficiency and client satisfaction
Develop C-level and cross-functional contacts and touchpoints in the client organization through regular objective-based interaction forums and review governance cadence
Scout and scope new opportunities within the account by participating in client’s review meetings – identify problem statements and map EXL services and products to develop customized solutions
Mentor teams for seamless delivery and transformation
Requirements
Bachelor's / Master's degree from an accredited institution
Strong understanding changing landscape of analytics, data, and digital operations / BPS in the Banking industry
Proven track record in execution and over-achieving financial and non-financial targets
Strong writing, presentation, conceptual, analytical, and interpersonal skills
Willingness to travel to meet client needs
Benefits
Bonuses
Job title
Senior Associate Vice President – Client Partner, FinTech
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