Manager of Account Management at BDG Media interfacing with teams for campaign execution and client relations, overseeing project scope and timelines.
About the role
- Customer Relationship Manager supporting sales growth and retention for Electric Ireland through CRM management and strategic customer engagement. Collaborating with various business areas to maximize customer relationships.
Responsibilities
- Support the acquisition, retention, and growth of business customers by ensuring accurate data, streamlined sales processes, high-quality reporting, and customer-centric engagement strategies.
- Responsible for maximising the value of Electric Ireland’s customer relationships through effective management of CRM systems, data, processes, and customer insights.
- Work as part of a team to support the drive for sales growth and retention through delivery of agreed personal and team sales objectives/targets with particular emphasis on the mid-upper levels of the B2B sectors and maintain an in-depth knowledge of the operation of the gas and electricity and energy services markets in Ireland.
- Develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.
- Manage a customer base through proactive contact including regular visits to customer premises.
- Develop and maintain an in-depth understanding of customers’ businesses and needs.
- Deliver timely and courteous customer service and communications to customers and stakeholders via phone, email and face to face.
- Be responsible for issuing electricity and gas sales quotations to customers, assisting with customer retention campaigns and generating customer reports.
- Proactively gather customer, market and competitor intelligence and feed same back for analysis.
Requirements
- 3+ years relevant work experience in Sales and/or Account Management in a competitive market environment.
- Excellent interpersonal and written communication skills with a strong customer service focus, and proven at analysing data, problem solving and decision making
- Excellent planning and organising skills with ability to manage multiple priorities and meet deadlines.
- Innovation and creativity to adapt to changing environments / circumstances.
- Ability to build and maintain an in-depth knowledge of the operation of the gas and electricity and energy services markets in Ireland so as to contribute positively to Electric Ireland’s strategic objectives, and develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.
- Full, clean Irish driving licence.
- A relevant 3rd level qualification or equivalent work experience is essential & proficiency in Microsoft Excel.
Benefits
- Opportunity to lead Ireland’s transition to net zero carbon future
- Career development through mentoring and training
- Corporate Social Responsibility Opportunities
- Sports and Social Clubs
- Networking opportunities
- Credit Union
- Generous Pension
- Access to staff well-being programmes
- Generous parental leave entitlements
- Strong values-based and inclusive culture
- Strong commitment to diversity, equity and inclusion
- Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
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