Territory Manager at Reynolds American focused on brand growth and client relationships in Allentown, PA. Building effective strategies for sales and market visibility in the tobacco industry.
About the role
- Account Manager at Vodafone managing customer relationships for large enterprise clients. Driving sales targets and collaborating with internal teams to deliver solutions tailored to client needs.
Responsibilities
- To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs.
- Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base.
- Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management.
- Proactively mitigates and defends the base while driving portfolio revenue growth.
- Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
- Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings.
- Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation.
- Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
- Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.
- Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamlessly.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Prepare monthly/Weekly Run Rate and Demand Management.
- Perform Sales Analysis by product.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics.
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities.
Requirements
- Bachelors Degree/Equivalent
- A Post Graduate Degree advantageous
- A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in: Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
- A valid driver’s licence
Benefits
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits
- Advantages fibre connection discounts
- Exclusive staff discounts offered in collaboration with partner companies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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