Global Supplier Account Manager driving procurement initiatives with cloud suppliers. Manage supplier agreements and contribute to cross - functional sourcing strategies in a health technology company.
About the role
- Account Manager guiding Lessen's strategic vision in the residential department. Managing client relationships and leading initiatives to enhance operational efficiencies and growth.
Responsibilities
- Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
- Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
- Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.
- Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
- Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
- Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
- Achieve or exceed targets related to account growth and upsell according to plan.
- Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
- Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
- Proactively monitor and report client KPI and success metrics
Requirements
- A minimum of 3-5 years in roles related to account management or sales
- Additional considerations made for experience focusing on property management.
- Have a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands.
- Strong business acumen with an in-depth understanding of customer needs and pain points related to property management, renovation and maintenance operations.
- Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.
- Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
- Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
- Financial analysis capabilities to make informed decisions based on financial data and profit margins.
- Conflict resolution expertise to address and resolve potential disputes effectively.
- Technical proficiency or awareness of the tools and techniques used in multifamily renovations.
- Time management skills ensuring efficient handling of multiple accounts and projects.
- Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.
- Adaptability to navigate the maintenance and capital expenditure industry.
- A proactive mindset to identify challenges and capitalize on opportunities, being self-motivated and driven to achieve business goals.
- Demonstrated capacity to work autonomously, effectively prioritize tasks, and drive revenue growth through robust account management and sales strategies.
- Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction is always at the forefront.
- Engage cohesively with diverse teams to guarantee streamlined project execution.
Benefits
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Job title
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