Key Account Manager for Global Accounts handling local deployment within BENELUX. Collaborating as partner to activate use cases and ensure growth of multinational accounts.
About the role
- Account Manager guiding Lessen's strategic vision in the residential department. Managing client relationships and leading initiatives to enhance operational efficiencies and growth.
Responsibilities
- Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
- Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
- Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.
- Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
- Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
- Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
- Achieve or exceed targets related to account growth and upsell according to plan.
- Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
- Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
- Proactively monitor and report client KPI and success metrics
Requirements
- A minimum of 3-5 years in roles related to account management or sales
- Additional considerations made for experience focusing on property management.
- Have a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands.
- Strong business acumen with an in-depth understanding of customer needs and pain points related to property management, renovation and maintenance operations.
- Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.
- Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
- Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
- Financial analysis capabilities to make informed decisions based on financial data and profit margins.
- Conflict resolution expertise to address and resolve potential disputes effectively.
- Technical proficiency or awareness of the tools and techniques used in multifamily renovations.
- Time management skills ensuring efficient handling of multiple accounts and projects.
- Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.
- Adaptability to navigate the maintenance and capital expenditure industry.
- A proactive mindset to identify challenges and capitalize on opportunities, being self-motivated and driven to achieve business goals.
- Demonstrated capacity to work autonomously, effectively prioritize tasks, and drive revenue growth through robust account management and sales strategies.
- Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction is always at the forefront.
- Engage cohesively with diverse teams to guarantee streamlined project execution.
Benefits
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Key Account Manager responsible for client portfolio management and developing financing solutions for Daimler Truck Financial Services. Driving sales and client relationships within the eastern region of France.
Partnership Manager for Suffolk County Council coordinating sustainability projects. Collaborating with partners to achieve net zero carbon emissions through innovative solutions.
Revenue Customer Success Manager driving retention, growth, and long - term value for customer accounts. Building relationships and aligning platform to customer business objectives.
Account Manager managing B2B sales cycle for BeNeLux region at an AI - focused SaaS startup. Collaborating with teams to enhance internal knowledge accessibility for SMEs.
Director of Client Partnerships at MedComms Experts focusing on account strategy and client direction. Driving revenue growth and team development in a hybrid work environment.
Inside Territory Account Manager managing assigned territory for Fortinet's SLED team. Driving sales and building relationships with clients through effective account management.
Account Manager managing daily client relationships and project coordination for We Are Social in Madrid. Overseeing teams and ensuring successful campaign execution.
Manage partner relationships to drive revenue for adjoe's mobile ad platform, utilizing analytical skills and growth strategies in a dynamic team environment.
SMB Account Manager responsible for nurturing healthcare practice relationships using SaaS. Driving product adoption and managing renewals while minimizing churn and ensuring account health.