Provide CRM logging support to sales teams for timely handling of customer RFQs and POs. Ensure compliance with Emerson quality standards and maintain updated databases.
Responsibilities
Registers in the electronic system all request for quotations and order from customers
Maintains an updated database by adding new Customer contacts and accounts
Sends acknowledgement of receipt to customer
Assigns related system tasks to the responsible person in the Sales Office
Provides support to the Sales team that meets customer requirements and ensures the highest standards of presentation
Updates CRM database with the relevant information for every query that is being logged
Maintains soft copy documents
Facilitates archiving of all documents used in the logging phase
Provide help in case of urgent enquiries received at the sales desk.
Requirements
Minimum High School education background is required
Excellent English both written and spoken
PC literacy: MS Office skills, knowledge of ERP Systems
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