Customer support role in insurance at Vaudoise assisting with non - life insurance requests. Interacting with brokers and clients in a team - oriented environment with emphasis on professional development.
About the role
- Customer Service Agent providing customer support for an E-Commerce company specializing in vitamins. Engage with customers through various platforms ensuring quality service delivery.
Responsibilities
- As a Customer Service Agent, you are the first point of contact for customers across all sales platforms.
- You respond to inquiries quickly, courteously and solution-oriented, ensuring our service quality standards are maintained at all times.
- Handle all incoming customer inquiries (email, web shop, Amazon, social commerce, etc.) via Zendesk and by email.
- Ensure fast, professional and brand-compliant communication.
- Analyze and resolve inquiries related to orders, delivery, returns, products, payment processes and complaints.
- Coordinate closely with Logistics, Product Management, Marketing and Quality Assurance.
- Create and maintain macros, templates and help center articles.
- Monitor and meet relevant KPIs (response time, first-contact resolution, etc.).
- Identify recurring issues and derive improvement measures.
- Support the optimization of processes within the Customer Experience area.
Requirements
- Solid experience in customer support, ideally in e-commerce
- Confident use of Zendesk (ticketing, workflows, automations)
- Excellent written communication skills in German
- Business-fluent English, spoken and written
- Strong service orientation and enjoyment of direct customer contact
- Structured, reliable and independent working style
- Resilience during peak phases (e.g., sales events, product launches)
- Quick comprehension and solution-oriented thinking
Benefits
- A committed, motivated team with flat hierarchies in a fast-growing, forward-looking company
- Short decision-making paths, plenty of scope for initiative and responsibility
- Development opportunities and clear career perspectives within the company
- Attractive employee discounts across the entire product range
- Exciting team events to strengthen team spirit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sachbearbeiter/in im Kundensupport für Versicherungen in der Schweiz. Unterstützung bei Offerten und telefonische Betreuung von Versicherungspartnern und Kunden in Dübendorf.
Senior Application Support Specialist providing L1 and L2 support at ECCO Gulf. Managing enterprise application issues and collaborating with cross - functional teams in Doha.
Medizinische Fachangestellte für Kundenbetreuung im Labor bei Labor Dr. von Froreich. Fokus auf telefonische Betreuung von Arztpraxen und Durchführung von Blutentnahmen.
Werkstudent/in Kundenbetreuung bei DEDO Media GmbH in Berlin. Unterstützung im Bereich B2B - Kundenbetreuung und Projektmanagement für ein starkes Team.
Werkstudent in B2B - Kundenbetreuung bei DEDO Media GmbH in Berlin. Unterstützung im Tagesgeschäft und direkte Kommunikation mit B2B - Kunden.
Working student position supporting B2B customer relationships and communication at DEDO Media, a leading HR marketing agency in Germany.
Desktop Support Intern at F5 providing customer - focused technical support while learning IT skills. Working with Windows, macOS, and mobile devices in a hybrid environment.
Customer Service Officer responsible for accurate order fulfillment and resolving customer issues. Collaborating with business units to ensure compliance with company guidelines in Hong Kong.
Part - Time Customer Service Officer role at MPF service center providing quality service and resolving customer inquiries. Seeking candidates with good communication skills and availability for 3 - 4 days work per week.