Customer Service Representative helping customers navigate financial services and banking issues. Engaging in problem - solving and providing support in a supportive team environment.
About the role
- Customer Care Representative responding to customer inquiries regarding insurance benefits and eligibility, while maintaining positive customer relations and addressing operational challenges.
Responsibilities
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Analyzes problems and provides information/solutions
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
- Develops and maintains positive customer relations
- Researches and analyzes data to address operational challenges and customer service issues
- Receives and places follow-up telephone calls / e-mails to answer routine customer questions
- Uses computerized systems for tracking, information gathering and troubleshooting
Requirements
- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment
- Strong oral, written and interpersonal communication skills
- Problem-solving skills
- Analytical skills
- Experience in a high-volume call center environment strongly preferred
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Paid holidays
- Paid Time Off
- Medical, dental, vision benefits
- Short and long term disability benefits
- Wellness programs
- Financial education resources
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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