Werkstudent in Customer Success Management at SPiNE Energy, shaping the energy transition with a focus on customer support and product optimization.
About the role
- Supervisor managing customer success processes for a prominent Out of Home media company in Brazil. Overseeing pre-sales, renewals, and customer growth initiatives with an emphasis on efficiency.
Responsibilities
- Oversee pre-sales, renewals, repurchases and revenue growth processes, ensuring predictability and efficiency;
- Lead team meetings to review results, priorities and processes;
- Participate in meetings with existing and prospective clients, strengthening relationships and providing feedback to Growth, Product and Tech teams;
- Monitor goals and performance indicators in the HubSpot CRM with an analytical mindset and a focus on efficiency;
- Generate reports and insights to support coordination decisions;
- Assume leadership of the area during the coordinator's maternity leave.
Requirements
- Experience in Customer Success, Sales, or Customer Relations;
- Degree in Communication, Business Administration, Marketing, Engineering, or related fields;
- Experience in leading or supervising teams;
- Proficiency with CRM (HubSpot);
- Strong communication skills, empathy, and an analytical outlook;
Benefits
- 🏥 Health and dental insurance: more care and well-being so you can live with peace of mind;
- 🔐 Life insurance: because the future deserves care too;
- 🍽️ Flexible meal/food card: choose where to use it and enjoy every meal your way;
- 🚌 Transportation allowance: guaranteed mobility for flexible travel to and from work;
- 💰 Annual profit-sharing (PLR): we hit targets together, we celebrate together;
- 💪 Total Pass: a boost to support your fitness activities;
- 🎉 Birthday day off: our gift for you to enjoy your day;
- 🎁 Ticket giveaways for various experiences: culture, entertainment and leisure;
- 💻 Hybrid work model + relaxed work environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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