Sales Manager responsible for generating demand in Specialty Lab Chemicals focused on Academia and Hospitals. Building customer relationships and driving sales in the chemicals sector.
About the role
- Key Account Manager overseeing strategic merchant relationships and driving revenue growth in the payments sector. Engaging with cross-functional teams to deliver exceptional service and solutions.
Responsibilities
- Oversee and grow a portfolio of strategic merchants by implementing commercial initiatives designed to drive consistent year-over-year revenue growth.
- Develop and drive a pipeline of new products, market expansion, and share-of-checkout opportunities to increase volume and revenue within a global strategic merchant relationship.
- Build and maintain trusted relationships, acting as the voice of the customer: understanding their priorities, pain points, and expansion plans, and communicating these effectively across internal cross-functional teams.
- Ensure outstanding internal and external communication — address client demands, convey compelling value propositions, and communicate EBANX’s product roadmap or sensitive updates clearly.
- Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement.
- Collaborate closely with a diverse cross-functional team (product, marketing, operations, risk, legal, finance) to maximize merchant satisfaction and advocacy.
- Maintain a strong understanding of our competitive landscape and business strategy.
- Diligently report on sales pipeline progression within Salesforce, requiring strong organization and accuracy.
- Provide feedback to leadership on how to optimize the sales cycle, enhance sales channels, and strengthen brand positioning.
- Represent EBANX and its values with professionalism and positivity at all times.
Requirements
- Proven experience as a Key Account Manager with a consistent record of exceeding targets.
- Previous experience of 5 years in the payments industry.
- Deep understanding of merchant payment environments and needs.
- Strong analytical skills, high attention to detail, and solid organizational ability.
- Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and maintain sales discipline.
- Ability to translate CRM and data insights into actionable account or territory strategies.
- Self-starter comfortable in a fast-paced, entrepreneurial environment.
- Tenacious, resilient, and solution-oriented mindset.
- Excellent communication, presentation, and persuasion skills.
- Strong planning, prioritization, and time management discipline.
- Valid passport and willingness to travel (up to 30% of the time).
- Fluent English (it will be tested). A secondary language is a plus.
Benefits
- Performance Bonus: Annual bonus program based on company results.
- EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
- EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
- Language Classes: Language classes to support your personal and professional development.
- Health & Well-being: Medical and dental plans with extensive coverage, including dependents and wellness programs.
- Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
- Well-being Program: Access to activities and resources that promote physical and mental health.
Job title
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