Account Coordinator handling administrative tasks for Gravie employer clients. Collaborating with various teams to ensure smooth operations and client satisfaction.
About the role
- Senior Account Manager overseeing premium marketing campaigns for Indicia's major clients in Spain. Driving operational excellence and client relationships in a dynamic team environment.
Responsibilities
- Lead the day-to-day relationship with key client stakeholders across premium campaigns and initiatives
- Act as the primary point of contact, ensuring strong communication, trust, and alignment
- Translate client briefs into clear, executable plans aligned with commercial, compliance, and sustainability objectives
- Oversee all stages of campaign delivery, from planning and sourcing through production and fulfilment
- Manage and resolve operational issues, acting as an escalation point when required
- Coordinate internal stakeholders and supplier partners to ensure smooth delivery
- Guide and mentor junior team members (Account Managers / Executives), supporting their development and ensuring continuity
- Manage supplier relationships in collaboration with procurement and sourcing teams
- Ensure full compliance with brand, legal, and procurement policies
- Report campaign progress, risks, and opportunities to the Operational Team Lead / Account Director
- Identify upsell opportunities, efficiencies, and value-add initiatives to support business growth
Requirements
- 5–7 years’ experience in client services, retail marketing, promotional procurement, or delivery operations (ideally within an aggregator agency, FMCG, or global brand environment)
- Strong understanding of premiums and gifting procurement, including international sourcing, logistics, compliance, and sustainability
- Experience with digital premiums (e.g. vouchers, coupons) and omni-channel activation
- Excellent organisational and project management skills, with the ability to manage multiple complex campaigns simultaneously
- Strong commercial acumen, including experience managing budgets, costings, and project profitability
- Proven ability to manage senior stakeholders across clients, suppliers, and internal teams
- Confident in preparing and presenting reports, post-campaign reviews, and performance insights
- Flexibility to work across time zones when managing international sourcing and suppliers
- Experience with sustainability standards and product safety regulations for promotional items is a plus
- Experience working with a globally recognised consumer goods brand is highly desirable
Benefits
- adm Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
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