Hybrid Network Customer Advisor — Renewable Energy (Career Changer)

Posted last week

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About the role

  • Kundenbetreuer Netz supporting customer service through complex processes in the energy sector. Engaging with clients and ensuring proper billing for renewable energy customers.

Responsibilities

  • End-to-end handling of complex processes within customer service in the energy sector (written and telephone)
  • Performing timely and accurate billing for all feed-in customers
  • Contacting feed-in customers (no outbound sales, no acquisition)
  • Reviewing, validating and disbursing incoming invoices in accordance with the EnWG (Energy Industry Act) and EEG (Renewable Energy Sources Act) for renewable energy

Requirements

  • Completed vocational training
  • Ability to understand and manage complex issues
  • Confident user of common MS Office programs
  • Enjoy working in a digital environment
  • Open, communicative and friendly manner
  • Team player with a desire for development

Benefits

  • Remuneration in line with collective agreements and comprehensive additional benefits, such as a company pension scheme and subsidized canteen meals
  • 29 days of annual leave (Christmas Eve and New Year’s Eve are additionally days off) and paid special leave
  • Company health management program
  • Support for further training and promotion of your personal and professional development (e.g., support for part-time study)
  • Strong onboarding with a comprehensive multi-week introduction

Job title

Network Customer Advisor — Renewable Energy (Career Changer)

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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