Kundenbetreuer Netz supporting customer service through complex processes in the energy sector. Engaging with clients and ensuring proper billing for renewable energy customers.
Responsibilities
End-to-end handling of complex processes within customer service in the energy sector (written and telephone)
Performing timely and accurate billing for all feed-in customers
Contacting feed-in customers (no outbound sales, no acquisition)
Reviewing, validating and disbursing incoming invoices in accordance with the EnWG (Energy Industry Act) and EEG (Renewable Energy Sources Act) for renewable energy
Requirements
Completed vocational training
Ability to understand and manage complex issues
Confident user of common MS Office programs
Enjoy working in a digital environment
Open, communicative and friendly manner
Team player with a desire for development
Benefits
Remuneration in line with collective agreements and comprehensive additional benefits, such as a company pension scheme and subsidized canteen meals
29 days of annual leave (Christmas Eve and New Year’s Eve are additionally days off) and paid special leave
Company health management program
Support for further training and promotion of your personal and professional development (e.g., support for part-time study)
Strong onboarding with a comprehensive multi-week introduction
Job title
Network Customer Advisor — Renewable Energy (Career Changer)
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