SL
Account Director leading brand sponsorship and partnership outreach for an entertainment marketing agency. Responsible for managing relationships and executing comprehensive communications strategies.
About the role
- Customer Support Representative focused on DIY markets for KNIPEX, overseeing customer inquiries and providing active support for sales teams. Engaging with various departments and maintaining customer records for efficient operations.
Responsibilities
- Provide customer support nationally and partially internationally, with a focus on DIY/home improvement retailers
- Order monitoring, quotation preparation and schedule tracking
- Development of promotional and assortment proposals
- Active support of the field sales team through statistical evaluations and customer analyses
- Creation and maintenance of customer master data
- Preparation of bonus, commission and year-end reconciliations, including for associations, manufacturers and sales agencies
- Close collaboration with other company departments and with affiliated tool manufacturers
Requirements
- Completed commercial training (e.g., wholesale and foreign trade clerk, industrial clerk) or equivalent
- Professional experience in inside sales
- Confident handling of an ERP system, e.g., SAP, and proficient use of MS Office
- Strong service orientation and an open, communicative personality
- Enjoy developing and analyzing customers and actively supporting the field sales team
- Interest in innovative tools and technical products
- Good written and spoken English skills are an advantage
Benefits
- Provide customer support nationally and partially internationally, with a focus on DIY/home improvement retailers
- Order monitoring, quotation preparation and schedule tracking
- Development of promotional and assortment proposals
- Active support of the field sales team through statistical evaluations and customer analyses
- Creation and maintenance of customer master data
- Preparation of bonus, commission and year-end reconciliations, including for associations, manufacturers and sales agencies
- Close collaboration with other company departments and with affiliated tool manufacturers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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SL
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