Hybrid Account Manager – Gaming

at DULCEDO Management

• Job title: Account Manager – Gaming
• Job type: Full Time
• Experience level: Junior
• Salary: CA$40,000 - CA$45,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Account Manager managing relationships with clients and talents in a full-service talent management agency. Elevating brand identities and strategies in the gaming and entertainment sector.

Responsibilities

• Oversee and execute negotiated partnerships from start to finish, ensuring all contractual terms are met and project milestones are achieved as planned.
• Maintain continuous engagement with talents and brands throughout and beyond collaborations, offering support and guidance to enhance and nurture relationships.
• Track performance by evaluating key performance indicators (KPIs) and present comprehensive reports at the end of each partnership, detailing successes, challenges, and key insights to inform future strategies.
• Collaborate with talents and Dulcedo employees throughout and beyond collaborations to ensure each talent maintains a consistent, and impactful social media presence.
• Develop content strategies and concept ideas, leveraging analytics and social media trends to maintain high engagement rates and ensure content effectiveness.
• Actively participate in talents’ agency experience by engaging in their onboarding, quarterly planning, and other key activities.
• Assist in the day-to-day management of talents by providing planning support to help organize their activities and ensure their success.
• Manage inbound PR requests, handle interview requests, respond to mailers, and process event invitations.
• Contribute to outbound strategies, including talent sourcing, outreach, interview pitching, talent gifting, event responses, and new brand pitch calls.
• Attend on-site production days and talent events, providing on-site support to guarantee successful collaborations.
• Leverage the right tools and information channels to stay on top of industry trends in order to serve as a valuable resource to the team.
• Upon request, participate in our buddy program, where you'll be requested to mentor new hires and share best practices.

Requirements

• 1+ years of experience working in influencer marketing or PR, either in-house or within an agency.
• Advanced French language skills (to facilitate communication with our talents and the rest of the team)
• Interest and familiarity with gaming, e-sports
• Demonstrates a genuine interest in gaming, esports, and streaming, with a solid understanding of current platforms, creators, and trends
• Proven experience in communicating directly with both talents and corporate clients.
• Excellent interpersonal skills with a natural talent for building and maintaining strong relationships.
• Strong mediation abilities with experience in negotiating, resolving conflicts, and managing expectations.
• High organizational skills with a proven track record in task management, handling details, meeting multiple deadlines, following processes and multitasking effectively.
• Knowledge in managing influencer/talent partnerships and assessing social media metrics and industry KPIs.
• Strong understanding of paid media, influencer marketing, and public relations.
• Solid knowledge of fashion, beauty, and entertainment online communities.
• Demonstrated team player energy, with a collaborative approach and the ability to give and receive constructive feedback.
• A bachelor's degree in a related field is an asset.
• Experience in the pitch process with business development teams and clients is a plus.

Benefits

• Unlimited Paid PTO : Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it!
• 12 Monthly Personal Days : One extra day off every month to recharge and relax
• Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.
• Montreal & Toronto Offices : Snacks, great vibes, and pet-friendly spaces. What more could you ask for?
• Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place.
• Freestyle Fridays : We wrap up at 2:00 PM ET every Friday. Long weekends, every week.
• Comprehensive Insurance : Dental, vision, and medical coverage for you and your loved ones.
• Room to Grow : Take advantage of real internal mobility in a fast-growing company where “sky’s the limit” isn’t just a saying.
• The Best of Both Worlds : A vibrant startup spirit backed by 15+ years of experience and the stability of a well-established organization.