Hybrid Salesforce Administrator

at Decision Foundry

• Job title: Salesforce Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,000 - $120,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Twinsburg, United States

About the role

• Salesforce Administrator enhancing Salesforce platform for a leading Data Analytics firm. Collaborating with stakeholders to ensure platform stability and improved user experience while performing administrative tasks.

Responsibilities

• Own day-to-day Salesforce administration to ensure platform stability, consistency, and performance.
• Configure and maintain Salesforce capabilities, including:
• Objects, fields, page layouts, Lightning pages, record types, and validation rules
• Assignment rules, queues, approvals, and routing logic (as applicable)
• Declarative automation (Flows) and related troubleshooting
• Reports, dashboards, and list views to support operational decision-making
• Implement configuration changes with speed and accuracy while maintaining clean documentation and supportability standards.
• Run a structured support and enhancement intake process (request intake → triage → backlog → build → test → deploy → hypercare).
• Manage day-to-day casework with discipline:
• Prioritize by severity, user impact, and operational risk
• Establish clear ownership, SLAs, and escalation paths
• Provide consistent communication back to stakeholders
• Drive root cause resolution, not just symptom fixes, to reduce repeat tickets and platform noise.
• Enforce change governance and release discipline to protect production stability, including:
• Proper documentation, approvals, and scope control
• Regression testing expectations and validation steps
• Release calendars and communication standards
• Administer user access and ensure clean security practices, including:
• User provisioning/deprovisioning and license management
• Roles, profiles, permission sets, permission set groups
• Access requests and approvals aligned to least-privilege standards
• Own data quality controls and standardization efforts to improve trust in Salesforce reporting and workflows.
• Build and maintain reports and dashboards that support business execution and leadership visibility.
• Provide Tier 1 / Tier 2 user support, including troubleshooting, guidance, and workflow coaching.
• Monitor adoption trends and identify friction points, then recommend improvements that reduce workarounds and increase consistency.
• Proactively manage platform health and readiness by keeping system reviews and identifying operational pain points.

Requirements

• 3+ years of hands-on Salesforce Administration experience in a production environment.
• Strong experience configuring Salesforce, including:
• Objects, fields, validation rules, record types, page layouts
• Flow fundamentals and automation troubleshooting
• Reports and dashboards
• Demonstrated ability to manage high-volume support intake with structured prioritization and fast turnaround.
• Strong process discipline, including change control, documentation, and release readiness practices.
• Experience supporting end users across sales, service, or operational teams with a customer-first mindset.
• Strong communication skills and comfort working across business and technical teams.

Benefits

• Work Model – Hybrid
• Employment Type - Full-time
• Salary - $80K – $120K