Senior Salesforce Administrator optimizing and enhancing TMA Systems' Salesforce CRM platform. Leading administration, integration, and automation initiatives across key business processes.
About the role
- Salesforce Administrator enhancing IDEXX's enterprise CRM capabilities through system maintenance and user support. Collaborating in a hybrid environment with a focus on software solutions tailored to business needs.
Responsibilities
- Perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows, custom reports, dashboards and groups.
- Develop, implement, and support enterprise custom and packaged applications and other internal software programs used by end users in the organization.
- Perform a variety of systems related analytical activities to support application functionality, availability and performance.
- Analyze, understand, and translate business needs into technical configurations that administrators and developers can use as guidelines for configuration and/or programming work.
- Configure Salesforce to satisfy business requirements.
- Provide daily system/application administration.
- Maintain system and application backup/recovery and patching.
- Manage access and security of the systems and applications.
- Monitor and proactively support system/application capacity planning and stability.
- Assess technical requirements of requests and scope for projects and communicate results to the business clients, project teams, and IT counterparts.
Requirements
- 5 to 7+ years of experience in performing Salesforce administrator functions and working with Salesforce build tools (e.g. Salesforce DX, Github, Github Actions etc.)
- Salesforce configuration experience.
- Experience with Sales Cloud CPQ and Subscription Management is a plus.
- Service Cloud and Experience Cloud is a plus.
- Bachelor's degree or equivalent combination of education and experience required.
- Strong communication skills, both verbal and written, including the ability to translate technical subject matter to non-technical audiences.
- Excellent problem-solving skills as well as exceptional customer service as well as business relationship-building skills required.
- Ability to work independently and within teams.
Benefits
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
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