Salesforce Administrator at Nikkiso supporting business stakeholders by gathering requirements and administering Salesforce. Involves analysis, solutioning, and collaboration for large - scale initiatives.
About the role
- Salesforce Administrator managing Salesforce platform for SiteMinder. Focusing on data management and system optimization in a hybrid work environment.
Responsibilities
- Manage queue(Incidents, Requests and Enhancements) and close tickets within designated SLA while being responsible for actioning tickets related to data and meta-data fixes
- Work with the Business users to seek clarity on the tickets and arrive at a resolution that would benefit the users
- Update the tickets with the appropriate comments, emails and status
- Daily administration and support of SiteMinders’ Salesforce instance including but not limited to data related fixes, bulk uploads using data loader, user management, creation of fields, custom objects, validation rules, flows, process builders, roles, profiles, page layouts, record types, Reports and Dashboards, email alerts and templates
- Advise departments on best practice for customising reports and dashboards.
- Liaise with end users for resolution of tickets and educate them on Salesforce functionalities as required.
- Focus on minor to complex salesforce enhancements that require analysis, design, configure, testing and deployment
- Work with other Admins, Business Analyst, Developers and wider Salesforce team to continually improve the system
- Develop and maintain end-user process guides, manuals, data dictionaries and related declarative documentation
- Be involved in testing the Salesforce enhancements performed by the team as part of the Agile development lifecycle for releases
- Liaise with Salesforce Support where necessary, logging problems and tracking to resolution.
- Automating business processes using AI tools
Requirements
- At least 3 years experience as Salesforce Administrator
- Must have solid experience in managing Lightning instances.
- Salesforce Admin certification mandatory
- Sales cloud, Service cloud and Lightning App builder certifications preferable
- Outstanding time management & overall Salesforce Admin knowledge
- Proven ability to independently perform configurations, testing, implementation, documentation and updating on the Salesforce platform
- Practical experience in Salesforce Sales Cloud, Service cloud and communities
- Practical experience in Classic and Lightning
- Familiarity with automating business processes using AI tools (Agentforce)
- Must be comfortable in a rapidly changing and sometimes challenging work environment.
- Keen attention to detail and complex problem solving abilities from an operational and technical perspective.
- Very good communication skills - written and verbal
- Proactive and is not afraid to reach out for clarifications and concerns.
Benefits
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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