About the role

Salesforce Administrator managing day-to-day configurations and improvements for S&P Global Mobility's CRM system. Supporting user needs and ensuring data quality across various departments.

Responsibilities

Handle all basic administrative functions including user maintenance, profiles, roles, and security settings.
Build and maintain simple custom objects, fields, page layouts, and record types.
Manage the health of the platform by performing regular system audits and preparing for Salesforce seasonal releases in collaboration with the Governance team.
Design, build, and troubleshoot simple business processes using Salesforce Flow in collaboration with key stakeholders within the Commercial platforms team.
Implement validation rules to ensure data integrity and streamline user input.
Audit existing automations to ensure they are optimized and do not conflict with new requirements.
Act as the internal "help desk" for all Salesforce-related questions and issues.
Bulk Upload data on demand.
Create and maintain training materials (guides, or wikis) for end-users.
Create and maintain high-level dashboards and reports for various departments (Sales, Marketing, Finance).
Perform regular data cleansing activities, including deduplication and mass data uploads using Data Loader.
Assist in the integration of third-party apps from the AppExchange to extend platform functionality.

Salesforce Certified Administrator (ADM-201).
5 years of experience in a dedicated Salesforce Administrator role.
Strong understanding of Salesforce Sales Cloud and Service Cloud.
Proficiency in Salesforce Flow, Validation Rules, and Formula fields.
Experience with Data Loader and an understanding of relational database concepts.
Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
A proactive attitude toward learning new features and staying current with Salesforce ecosystem trends along with experience in juggling multiple priorities.
Demonstrates strong curiosity and comfort experimenting with AI tools to work smarter—using them to draft and refine communications, create/maintain SOPs and system documentation, speed up requirements clarification, and identify automation opportunities across Salesforce processes (while applying sound judgment around data privacy and accuracy).

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.