For more than 30 years, TMA Systems has been recognized as a world-class provider of advanced Computerized Maintenance Management Systems (CMMS) and Enterprise Asset Management Solutions (EAMS).
Worldwide, more than 1,650 TMA clients maintain in excess of 100,000 facilities, representing 430,000 users.
TMA’s products, along with world-class services, are key reasons WebTMA is the preferred solution for facility professionals throughout the world.
TMA’s advanced solutions meet or exceed the needs of education, healthcare, corporate, government, life sciences, food and beverage, transportation, manufacturing, and retail organizations.
For more information on TMA Systems, visit www.tmasystems.com.

TMA Systems

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consultant

TMA Systems is a company specializing in comprehensive asset and maintenance management solutions. With over 30 years of experience, they offer innovative software products that streamline operations and improve efficiency for a variety of sectors, including healthcare, manufacturing, and hospitality. Their solutions enable organizations to optimize maintenance strategies, reduce costs, and enhance overall productivity through advanced integrations and real-time tracking.

For more than 30 years, TMA Systems has been recognized as a world-class provider of advanced Computerized Maintenance Management Systems (CMMS) and Enterprise Asset Management Solutions (EAMS). Worldwide, more than 1,650 TMA clients maintain in excess of 100,000 facilities, representing 430,000 users. TMA’s products, along with world-class services, are key reasons WebTMA is the preferred solution for facility professionals throughout the world. TMA’s advanced solutions meet or exceed the needs of education, healthcare, corporate, government, life sciences, food and beverage, transportation, manufacturing, and retail organizations. For more information on TMA Systems, visit www.tmasystems.com.

• Conduct client needs assessments through interviews, workshops, and requirement-gathering sessions to identify business challenges, objectives, and technical needs.
• Analyze existing systems and processes to evaluate functionality, performance gaps, integration capabilities, and opportunities for improvement.
• Develop detailed functional and technical specifications, user stories, process flows, and data models to guide development and implementation.
• Lead or support software configuration, customization, and implementation, including data migration, system integration, and workflow automation.
• Provide expert guidance on software adoption, including change management strategies, user training programs, and documentation (user manuals, SOPs, knowledge bases).
• Perform system testing and validation (unit, integration, UAT) to ensure quality, security, and compliance with client requirements and regulatory standards.
• Troubleshoot and resolve post-implementation issues, offering ongoing technical support and optimization recommendations.
• Stay current with emerging technologies, software trends, and vendor updates to provide proactive, forward-thinking recommendations to clients.
• Prepare and deliver client-facing deliverables, including progress reports, solution demos, ROI analyses, and strategic roadmaps.
• Act as a trusted advisor, building long-term client relationships and identifying opportunities for additional value-added services or upsell.
• Assists in the Quality Assurance Testing of Software as needed.
• Escalates client issues properly and promptly to ensure client retention.
• Other duties as assigned.

Consultant

Implementation Consultant guiding Facil-IT software rollout for clients at TMA Systems. Assessing needs, configuring systems, and ensuring user adoption through training and support.

manager

• Experience managing a team of professional services consultants who deliver software application consulting services.
• Develop custom software enhancement specifications in collaboration with clients.
• Onboard new clients to the Facil-IT 3.0 application.
• Manage team utilization to ensure financial revenue targets are met.
• Communicate team progress, risks, expectations, and key performance metrics to stakeholders.
• Establish collaborative relationships across functions to achieve objectives.
• Recommend improvements to established business processes while delivering high value in execution.
• Address operational challenges as they arise.

Professional Services Manager

Professional Services Manager leading software application consulting teams at TMA Systems. Fostering collaboration and managing operations for delivering project objectives.

client-services-representative

• Managing a team of software support agents who work directly with clients in supporting their use of the Facil-IT software application.
• Deploying a flexible analytical skill set, holding teams and individuals accountable to critical deadlines.
• Fostering a collaborative cross functional approach to supporting clients.
• Mentoring and developing the support team.
• Utilizing the ZenDesk Support Software as the primary case management and support center telephony solution.
• Creating better modes of operations to make client service easier for both team members and clients.
• Observing performance of team members to identify their strengths and weaknesses and develop improvement plans.
• Providing assistance to new team members as they build product knowledge by giving personal coaching.
• Attending client escalations as needed to help resolve complaints.
• Creating and implementing work procedures that will enhance the organization and departmental service delivery, operating procedures and standards.

Client Support Manager

Manager of Client Support overseeing a team providing software support for Facil-IT clients. Leading operations and mentoring staff in a hybrid/remote work environment.

Implementation Consultant at TMA Systems leading successful deployment of Facil-IT software solutions. Analyzing systems, managing data migrations, and driving user adoption through training and change management.

customer-success-manager

• Experience managing a team of professional services consultants who deliver software application consulting services to a wide range of clients.
• Their team will meet with clients to understand business requirements, document those requirements in the form of custom specifications, collaborate with engineering to develop cost proposals, and then work with engineering to test, document and deploy the customizations purchased by clients.
• Another critical component to the consulting services delivered by their team includes successfully onboarding new clients to the Facil-IT 3.0 application.
• Proven ability to coach a consulting team on how to apply appropriate project management methodologies to ensure successful completion of client’s business objectives.
• Manages the utilization of the team to ensure financial revenue targets are met.
• Proven track record for maintaining high levels of client satisfaction both through support and consulting services.
• Communicates team progress, risks, expectations, milestones, and other key performance metrics to the key stakeholders throughout the organization.
• Establishes collaborative relationships to achieve objectives.
• Recommends improvements to established business processes while continuing to deliver high value in execution.
• Builds relationships of trust across functions and organizations; collaborates effectively across teams to define strategy, goals and commitment to timelines and deliverables.
• Anticipates the needs, risks, and challenges of facing consulting team members.

Director of Client Success

Director of Client Success at TMA Systems enhancing client satisfaction and driving consulting services. Leading teams to implement customized software and ensure successful client onboarding.

TMA Systems

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5 jobs found

Consultant

TMA Systems

Professional Services Manager

TMA Systems

Client Support Manager

TMA Systems

Consultant

TMA Systems

Director of Client Success

TMA Systems