Senior Salesforce Administrator optimizing and enhancing TMA Systems' Salesforce CRM platform. Leading administration, integration, and automation initiatives across key business processes.
About the role
- Salesforce Support Specialist providing CRM support for Asia Pacific region. Joining Demant's global CRM team to enhance Salesforce implementations and user training.
Responsibilities
- 1st & 2nd level support for CRM (Salesforce) related questions & issues for end users primarily in the Asia Pacific (APAC) Region & globally when needed and time allows
- End user onboarding & training in CRM (Salesforce) process’ & workflows
- Super user training & demonstration of new CRM (Salesforce) functionality & process
- Issue resolution via Demant’s ticket system ServiceNow
- Registration & enrichment of end user reported bugs & new feature functionality requests in the solution teams DevOps
- Coordination, collaboration & support internally with the rest of the solution team
- Participation in feature & bug tests before release to end users
Requirements
- Documented experience with customer service and support
- Documented experience with Salesforce platforms (e.g., Sales Cloud, Service Cloud, Marketing Cloud)
- General understanding of customer-facing IT systems, integrations, and enterprise application landscapes
- Good problem-solving and analytical skills
- Willingness to learn and stay up to date on a constantly evolving IT landscape
- Strong stakeholder management skills
- Calm and structured when interacting with both end users and team members
- Strong understanding & ability to convert business needs into technical requirements and vice versa
Benefits
- A job in a growing, international company with good career opportunities
- State of the art technology and work in an exciting industry
- Good work life balance with flexible working conditions
- A culture of teamwork, based on knowledge sharing, professional respect, kindness
- Training, conferences, and the opportunity for self-development
- Opportunity to travel for work globally
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Sr. Salesforce Administrator enhancing Salesforce CRM and optimizing strategic business processes for TMA Systems serving various sectors. Ensuring seamless integrations and effective data management across teams.
Salesforce Administrator enhancing IDEXX's enterprise CRM capabilities through system maintenance and user support. Collaborating in a hybrid environment with a focus on software solutions tailored to business needs.
Manager - Salesforce Administrator overseeing CRM optimization and user support for sales operations at a global experience company. Leading Salesforce enhancements and stakeholder collaboration.
Salesforce Administrator managing Salesforce platform for SiteMinder. Focusing on data management and system optimization in a hybrid work environment.
Salesforce Administrator at Nikkiso supporting business stakeholders by gathering requirements and administering Salesforce. Involves analysis, solutioning, and collaboration for large - scale initiatives.
Salesforce Administrator responsible for platform administration and configuration at Banham. Collaborating with business units to improve processes and data accuracy.
Salesforce Administrator managing and optimizing Salesforce environment supporting 5,000+ users at The Access Group. Ensuring data integrity, system efficiency, and user enablement across the organisation.
Salesforce Administrator executing and validating data migrations in hybrid position at Abby Care. Collaborating with teams to ensure data accuracy and integrity across systems.
Salesforce Administrator managing CallRail's enterprise - grade Salesforce environment. Leading administration and integration efforts while enhancing go - to - market efficiency.