IT Support Analyst delivering technical support both onsite and remotely for A - LIGN. Collaborating with IT team to resolve user issues and enhance operational efficiency.
About the role
- Junior Support Analyst serving as the main contact for clients, resolving queries and incidents in a collaborative environment focused on learning and growth.
Responsibilities
- Provide first-line customer support, logging tickets in Movidesk with clarity and accuracy.
- Analyze and resolve questions, incidents, and service requests, ensuring efficient service delivery.
- Escalate more complex cases to higher support levels, maintaining complete and detailed records.
Requirements
- Excellent verbal and written communication
- Empathy in customer interactions
- Proactivity, organization, and attention to detail
- Logical reasoning and analytical ability
- Commitment to results and flexibility to handle varying demands
- Willingness to learn and grow with the team
Benefits
- Health insurance
- Dental insurance
- Childcare allowance
- Life insurance
- Meal allowance
- Profit-sharing (PLR)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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