Business Process Owner optimizing talent processes for USAA. Requires expertise in process management, risk assessment, and talent strategy alignment while based in designated US locations.
About the role
- Senior Manager of Internal Operations at CVS Health driving operational effectiveness and building community partnerships. Leads projects and develops team capabilities for workforce development.
Responsibilities
- Lead planning, execution, and evaluation of internal cross-functional projects
- Establish and optimize internal processes that support cross-functional collaboration
- Lead the creation of executive-level presentations and reports
- Translate data and programmatic insights into clear visuals for senior leadership
- Monitor key performance indicators (KPIs) and use data for decision-making
- Provide strategic direction, coaching, and performance management
- Manage relationships with external vendors
Requirements
- 7-10 years of experience in operations, project management, training, or communications
- At least 3 years in a leadership role
- Proven ability to lead and develop manager-level staff
- Exceptional communication, strategic thinking, and stakeholder engagement skills
- Commitment to continuous improvement
- Strong understanding of instructional design, adult learning theory, and digital learning platforms (preferred)
- Experience developing executive-level presentations and reports (preferred)
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Benefit solutions that address diverse needs of colleagues including paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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