Sales Development Representative focused on beverage sales targeting stores and distributors in Medellín. Requires strong negotiation skills and frequent local travel.
About the role
- Sales Development Representative at Cubby guiding families through complex purchase journeys for specialized beds. Engage leads and collaborate with teams to ensure excellent customer experiences in the process.
Responsibilities
- Initiate and build rapport with potential customers within an assigned territory, guiding families exploring Cubby through various funding options (primarily insurance) and proactively supporting them through the early stages of the purchase journey, including introductions and handoffs to medical supplier (DME) partners when appropriate.
- Engage with families interested in a Cubby Bed with a focus on outbound outreach to new leads, averaging 60-80 dials per day.
- Maintain extensive product knowledge to discuss the product in-depth with families, explaining how each feature benefits specific diagnoses and addressing any initial questions or concerns.
- Collaborate with internal departments to promptly resolve any challenges that arise during the early stages of the insurance process, providing feedback to enhance the Cubby experience.
- Consistently meet daily/weekly/monthly performance KPIs focused on tracking the efficiency and effectiveness of outbound lead outreach and initial support efforts.
- Support the sales process by maintaining accurate customer data in Salesforce and managing follow-up through defined handoff points, ensuring timely and well-documented transitions to internal teams or external supplier partners.
- Adhere to compliance and regulatory requirements, including the handling of sensitive customer information.
- Collaborate with fellow team members and managers to optimize outbound processes and ensure alignment with overall business goals.
- Provide insights and observations from initial customer interactions to management and the marketing team, driving projects aimed at improving the early stages of the customer journey.
Requirements
- Passion for Cubby’s mission and embodies our values of People First, Always, Operating with Excellence, and Pioneering with Purpose.
- 1-2+ years of experience in consultative sales roles as an inside sales agent, sales/business development representative, retail sales, or in similar roles
- Prior experience converting a high volume of leads and owning their end-to-end journey within a CRM pipeline
- Ability to work a 8:30-5pm or 9-5:30pm shift Monday - Friday (Note - M-W are in office, Th -F are optional work from home)
- Fluent in Spanish
- Proficient in speaking and understanding both spoken English and Spanish, including any necessary specialized vocabulary, terminology and phraseology;
- Able to effectively, accurately, and impartially communicate directly with individuals with limited English proficiency in Spanish.
Benefits
- Total Comp for this Role: $57,000-$68,000
- Base Salary: $46,000-$54,000
- Commission & Company Bonus Program: Up to 25% of your base salary if targets are hit
- Stock Options - Equity Ownership
- Health, Dental, and Vision Insurance
- Unlimited PTO & Sick/Wellness Hours
- 12 paid holidays, a paid Volunteer Day and a Powder Day
- 401k with a company match
- Hybrid Work Model: Monday-Wednesday in the office, optional work from home Thursday-Friday
- Mac, standing desk, and high-end accessories at the office + a work-from-home stipend to purchase equipment needed for home offices
- Paid parking
- Annual staff retreat
- Stocked kitchen and bimonthly team lunches in our beautiful Denver HQ
- Growth opportunities at a start-up with a life-changing mission
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