Client Success Analyst responsible for managing customer satisfaction and engagement strategies at CMSL. Analyzing data and monitoring performance indicators to support customer experience.
About the role
- Junior Customer Support role handling inquiries in French and English. Assisting customers with product information and resolving concerns for a supportive environment in Braga.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Assist customers with product information, order issues, and general inquiries.
- Resolve customer concerns and escalate more complex issues when necessary.
- Provide effective solutions to ensure customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
Requirements
- Fluency in French (C2 level).
- Good communication skills in English (B2 level or higher).
- Strong problem-solving skills.
- Ability to empathize with customers.
- Must be available to work on-site in Braga.
Benefits
- Private health insurance.
- Paid training and ongoing support.
- A friendly and supportive work environment.
- Opportunities for career advancement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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