Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
CI
Hybrid Premier Customer Care Executive – English, Spanish, French, Italian
Posted 3 weeks ago
About the role
- Technical role resolving customer issues for Lenovo's Premier Support involving troubleshooting and communication across various channels. Seeking fluent speakers of English and Spanish, French, or Italian.
Responsibilities
- Problem-Solving: To assist customers and field engineers by diagnosing problems through full-on troubleshooting.
- Tech-Issue Resolution: To identify the cause of hardware/software faults, including providing the right solution to fix the issues.
- Communication: Handling contacts over various channels, including phone, email, and chats.
- Efficiency: Team up with the Technical Account Management to keep an eye on problems and make sure they get resolved quickly.
- Customer Guidance: Be a knowledge expert in your area; able to advise and educate customers regarding technical issues and product information.
- Team Collaboration: Share insights about recurring customer issues with the rest of the technical team when it’s relevant.
Requirements
- Language skills: Fluent in English & Spanish, French or Italian.
- Effective communicator: Strong written and verbal communication skills.
- Tech-oriented: Experienced in troubleshooting hardware and software on devices like notebooks, desktops, and tablets. Also, to be confident with the Windows Operating System and Microsoft Products.
- Time efficiency: Capable of prioritising tasks and managing daily work efficiently.
- Outstanding organisational skills: Proactive, eager to learn, and focused on finding solutions.
- Experience: Previous work in IT services and with field service providers would be a bonus.
- Location & Eligibility: Be eligible to work in Slovakia, office-based in Bratislava.
Benefits
- Starting date: January/February 2026.
- Working schedule: Full-Time (40 hours per week), 5 days per week.
- Working hours: Monday - Friday from 9 am to 6 pm.
- Highly competitive base salary of €19,000 per annum in addition to:
- €6,60/day meal voucher (€132/month).
- A commuting allowance of €50 per month (€600 per annum).
- Possibility to earn Monthly Incentives based on performance.
- 5 extra days paid (personal days) per annum in case of emergencies and short-term absence.
- Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
- Fully paid training that optimally prepares you for your job - 2 weeks duration (office-based).
- Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
- Multisport Card: Stay active with access to various sports facilities.
- Employee Assistance Program: Free, confidential support on personal or work-related issues.
- Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.
- Referral Bonus: Refer a friend and get a bonus!
- Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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