Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Advanced Associate, Customer Service coordinating customer inquiries and collaborating with internal teams at Pearson VUE. Responding to client queries and ensuring positive customer outcomes.
Responsibilities
- Respond and resolve customer queries
- Follow through with incidents, reports, and projects
- Ensure candidate results are sent to clients in accordance with KPIs
- Act as an escalation point for service related issues
- Promote client programs and products
- Identify opportunities for improvement and efficiencies
Requirements
- Minimum Bachelor's Degree or Equivalent
- 3+ years customer service experience preferred
- Excellent attention to detail
- Professional communication ability (verbal and written)
- Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
- Effective problem-solving skills
- Conflict management skills
- Strong organization skills
- Time management skills
- Ability to deal with ambiguity and overcome objections
Benefits
- Incentives and rewards
- Competitive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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