About the role

Logistics Specialist facilitating transportation of customer vehicles within a specified region for Cox Automotive. Managing operational tasks and enhancing client relations to improve service delivery.

Responsibilities

Demonstrate proficiency in making real time phone calls through the recorded line to verify vehicle status with pickup sites
Monitoring and correcting master data files for location errors
Manage email boxes for multiple locations and collaborate on regional emails
Request Hold Harmless/Releases
Process Fees and post assessorial charges to record
Entry of all manual orders and processing of other AS400 system orders
Investigating kickback of VINs by carriers to get units re-dispatched
Manage escalated Client Succes VINs with peers and agents
Monitor holds and verification delays
Dispatch negotiation and a heavy understanding of sales tactics to increase margin
Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
Following Up with carriers on several VINs daily
Be comfortable holding carriers accountable to their plan
Create and manage corrective action of a vendor
Monitoring order entry failures throughout the day and correct
Understanding of margin relative to position and some tracking of margin requirements
Build relationship with Manheim Auction commercial team and management
Measuring performance – understanding analytics for clients and vendors
Report on performance results for high level management and executive leaders
Compile vehicle transportation related data and generate reports
Follow all job-related duties as directed by supervisor
Be an outside the box thinker who can solve problems quickly

1-3 years administrative experience (in automotive industry preferred)
Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
Ability to work independently in a matrix environment to execute and deliver results
Excellent customer service and multi-tasking skills
High attention to detail including precise data entry
Excellent written and verbal communication skills
Ability to work with a high sense of urgency in a dynamic, fast-paced environment
High School Diploma or equivalent
Valid Driver’s License and the ability to pass a background check and drug test required.
Some college education preferred
1+ years’ experience in transportation field or automotive auction house preferred
1+ years’ experience in sales or call center preferred

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year.
Eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Health care insurance (medical, dental, vision)
Retirement planning (401(k))