Customer Support Specialist resolving client issues at Fitch Solutions. Working in a fast - paced environment to ensure client satisfaction and data quality.
About the role
- Customer Service Executive managing client accounts and providing high standards of service. Collaborating with internal teams and ensuring smooth delivery of customer requirements.
Responsibilities
- Manage customer accounts and provide a high standard of service across calls, emails and enquiries
- Maintain accurate records across CRM systems, trackers and internal folders
- Coordinate with internal and external teams to support order processing and issue resolution
- Communicate clearly and professionally with customers and colleagues across all channels
- Meet individual KPIs and contribute to team performance
- Attend internal meetings as required
- Ensure high attention to detail to maintain quality and minimise errors
- Follow established processes and procedures consistently
- Provide cover for holidays, sickness, reception and occasional Saturday mornings on a rota
- Use Excel, ERP systems and Microsoft Office confidently
Requirements
- Highly organised
- Customer‑focused
- Confident managing multiple tasks at pace
- Excellent communicator
- A keen eye for detail
- Proactive approach to problem solving
- Strong IT skills — particularly in Excel, ERP systems and the wider Microsoft Office suite
- Flexibility to support the team with holiday, sickness and reception cover, including occasional Saturday mornings on a rota
Benefits
- Medicash scheme – our employees are covered for contributions towards, dental treatment, both accidental and routine, specialist diagnostic tests and scans, and even complimentary therapies.
- Salary sacrifice Pension – Access to Salary sacrifice pension scheme or as above.
- Company sick pay scheme – Dependent on successful probation
- Enhanced Maternity / Paternity pay – dependent on length of service (2 years)
- EAP Scheme – 24 / 7 counselling and advice on issues such as Financial, relationship issues, health issues etc.
- Benefits Hub – Coveris employees have exclusive access to Benefit Hub’s discount marketplace which includes discount codes, cashback, money off and more.
- Attendance bonus scheme (discretional)
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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